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Drag and Drop Feature is not working in rad file explorer

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pavani
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pavani asked on 18 Jul 2014, 06:42 AM
I have two issues facing with rad file explorer
 1 Drag and Drop feature (to move files) is not working in rad file explorer . In local it is working fine, but when deployed to  test server it not working.I have set full Permissions since no luck.
2 we have like move directory in Item command of server side events. The same event is also used to rename folder. How to distinguish between both, please help me this is very urgent .Iam stuck on this since two days.

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Dobromir
Telerik team
answered on 21 Jul 2014, 10:37 AM
Hi Pavani,

Straight to the issues:
  1. The provided information is not enough to determine the exact issue. Could you please provide more details on the specific scenario? Could you double check if the application do have the correct permissions using the example from the following help article:
    http://www.telerik.com/help/aspnet-ajax/fileexplorer-general-troubleshooting.html

    A
    lso, please note that Drag&Drop feature is only available when dragging from the grid to the tree components.
  2. Moving and Renaming are the same operation that is why they are in the same event's case. In order to distinguish which action is performed you can examine the Path and NewPath properties of the event argument object.
    1. Rename Operation - the properties differ only in the file name (after the last path separator "/")
    2. Move Operation - the properties differ in the location part of the property (before the last path separator).

Regards,
Dobromir
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pavani
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answered on 21 Jul 2014, 11:22 AM
Hi

Thanks for reply.

Yes i checked application it has correct Permissions and also  I am using Drag&Drop to drag files from the grid to the tree
components.Since no luck.In Test Server when I am trying to drag and drop a file to tree nothing is happening and file is not dragged to new folder on tree.
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Dobromir
Telerik team
answered on 24 Jul 2014, 08:08 AM
Hi Pavani,

Could you please provide detailed information on the following subjects:
  1. Which version of Telerik UI for ASP.NET and .NET Framework is used in the application?
  2. Under which browser the problem occurs?
  3. What are the local and remote server configurations? Are they differ in some way?
  4. Are there any errors thrown on the page where the Drag&Drop is not working? If so, could you please provide the exact error message and the stack trace.
  5. Could you try to isolate the issue in a sample project and send it so we can examine and debug it locally?

Looking forward to hearing from you,
Dobromir
Telerik
 

Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

 
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Dobromir
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