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Downloads blocked by firewall for security reasons

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Emanuele
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Emanuele asked on 19 Feb 2015, 09:46 AM
Hi,
i've tried to download UI for Windows Phone 8 but my company firewall has blocked it.

http://www.telerik.com/account/your-products/download-file.aspx?fileid=17925

->

Virus Download BlockedDownload of the virus has been blocked in accordance with company policy. Please contact your system administrator if you believe this is in error.File name: TelerikControlPanelSetup_Windows_Phone8_2014_3_1201.exe

The same with other files like http://www.telerik.com/downloads/productfiles/bmamg/Telerik_UI_for_ASP.NET_AJAX_ControlPanel_2014_3_1209.exe

What's happening? Also some month ago i had the same problems... :-(

The firewall is Paloalto 3050 discovering wgeneric.ekslj.
‚Äč

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Ventsi
Telerik team
answered on 23 Feb 2015, 10:48 AM
Hello Emanuele,

Thank you for reaching us.

Could you please tell us how did you manage to resolve this issue the last time it occurred?

Sometimes some antivirus engines and firewalls detect 7zip SFX, which Telerik Control Panel setup is using, as a virus, but this is a false positive. There are two options to handle this case:
  • Add exception rule for the Telerik Control Panel in your firewall and verify file integrity through its digital signature as shown in the attached picture. If the digital signature reports OK than it's not infected.
  • You can also use our offline MSI installers. Please follow these steps to access them:
    1. Log in into your Telerik account
    2. Select your subscription item under the Products & Subscriptions menu
    3. Press the blue Download Installer and other resources button
    4. Select the product you want to download and click Browse all product files
    5. Download the Automatic installation installer
    6. Install the product

Please let me know if this helped. 

Regards,
Ventsi
Telerik
 

Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

 
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Emanuele
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answered on 23 Feb 2015, 12:22 PM
So i've tried to install directly from Telerik Control Panel and it's ok.
Also i've tried to download the .msi indeed the .exe. .Msi has passed firewall control.

Thank you.
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