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Download problems

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jlehew
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jlehew asked on 31 Aug 2008, 04:50 PM
I've been having trouble downloading version 826 of Telerik.  I have a high speed connection but the download after 15 minutes drops to a 10KB/sec rate and after about 2 hours, it resets the connection.  I've tried to download about 15 times and have not been able to get a successful download.  Are the servers taxed?

Is there another place I can download version 826?

Thanks,
John

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Kalina
Telerik team
answered on 05 Sep 2008, 08:58 AM
Dear John,

Please, accept our apologies for the delayed reply.

Unfortunately, we were not successful at reproducing the error you report.

Our suggestion is that it was due to a temporary problem in the connection to our download site. 
To help us investigate the problem further, can you, please, provide us with more details on:
>> the browser / or download tool you use;
>> possibly, the trace route to IP: 72.3.136.250
Thanks in advance for your cooperation!

In cases of download problems, we would recommend that you use FlashGet (or any other download manager) and do not start more than 2 simultaneous connections. I hope that this will help solve the issue.

Please, let us know if the problem persists.

Best Regards,
Kalina
the Telerik team

Check out Telerik Trainer, the state of the art learning tool for Telerik products.
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jlehew
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answered on 17 Oct 2008, 03:57 PM
My ISP was the problem so I'm switching providers.  I checked my speed on www.speedtest.net which is a very nice free test site and my network speed which was 3000 mbits a month earlier dropped to 200 mbits.  At 10KB/sec it said it would take 3.5 hours to download and I think I hit the 4 hour timeout on the ftp server.

Thanks,
John

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Georgi
Telerik team
answered on 20 Oct 2008, 08:50 AM
Hello jlehew,

We are glad that the problem is resolved!

Best wishes,
Georgi
the Telerik team

Check out Telerik Trainer, the state of the art learning tool for Telerik products.
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