Captcha not showing image in server

[Suraj]

Hello,

We have the implementation as such in one of our pages:
<telerik:RadCaptcha ID="RadCaptcha1"   Runat="server" ErrorMessage="The code you entered is not valid." ForeColor="Red"
                                 CaptchaImage-BackgroundColor="#4c669F" CaptchaImage-TextColor="White" ValidationGroup="Group"
                                 CaptchaTextBoxCssClass="employee" CaptchaTextBoxLabel="&nbsp; Type the code from the image" ImageStorageLocation="Session"/>

Config:
<httpHandlers>
      <add verb="*" path="Reserved.ReportViewerWebControl.axd" type="Microsoft.Reporting.WebForms.HttpHandler, Microsoft.ReportViewer.WebForms, Version=10.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a"/>
      <add path="ChartImage.axd" verb="*" type="Telerik.Web.UI.ChartHttpHandler, Telerik.Web.UI, Version=2012.1.411.40, Culture=neutral, PublicKeyToken=121fae78165ba3d4" validate="false"/>
      <add path="Telerik.Web.UI.WebResource.axd" type="Telerik.Web.UI.WebResourceSession" verb="*" validate="false"/>
      <!--captcha-->
    </httpHandlers>
<handlers>
      <add name="ReportViewerWebControlHandler" preCondition="integratedMode" verb="*" path="Reserved.ReportViewerWebControl.axd" type="Microsoft.Reporting.WebForms.HttpHandler, Microsoft.ReportViewer.WebForms, Version=10.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a"/>
      <add name="ChartImageWebControlHandler" preCondition="integratedMode" verb="*" path="ChartImage.axd" type="Telerik.Web.UI.ChartHttpHandler, Telerik.Web.UI, Version=2012.1.411.40, Culture=neutral, PublicKeyToken=121fae78165ba3d4"/>
      <add name="Telerik_Web_UI_WebResource_axd" verb="*" preCondition="integratedMode" path="Telerik.Web.UI.WebResource.axd" type="Telerik.Web.UI.WebResourceSession"/>
      <!--captcha-->
    </handlers>

This is working well in my local machine but not when it is deployed to server. Server is a 2008R2 web server.

Please post back with a solution.

[Slav]

Hello Suraj,

Please clarify whether the RadCaptcha image is grey or if there is no image at all.

The first issue (grey image) occurs when there is a problem with retrieving the stored code of the captcha control. This usually happens in a load balanced environment (web farm/web garden). If this is the setup in your production environment, I would suggest checking if you followed all of the steps in the linked help article and especially the third one: http://www.telerik.com/help/aspnet-ajax/captcha-webfarm-and-webgarden.html

If the image is not loaded at all, this could happen as a result of a problem with the WebResource HttpHandler that loads it. You can check if this is the case by using the developer toolbar of your browser to review for failed requests to the server. The developer toolbar should also help you inspect the error and determine why the request has failed, if this is indeed the case.

Regards,
Slav
Telerik

 

 

[sesteena]

Hi 

Am not getting the captcha image when setting the imagestorelocation=session. the captch image getting as a broken image.how to resolve this. 

[Slav]

Hello,

The following help article contains information about configuring a RadCaptcha with ImageStorageLocation set to Session: http://docs.telerik.com/devtools/aspnet-ajax/controls/captcha/getting-started

Regards,
Slav
Telerik