Cannot click on menu items

4 posts, 0 answers
  1. ChuckRock
    ChuckRock avatar
    38 posts
    Member since:
    Jul 2006

    Posted 26 Mar 2013 Link to this post

    Upon some customers updating to the latest Internet Explorer (10.0.9200.16521); the RadMenu still displays as it always has, including submenus when hovering over, but when you click on an item, nothing happens.

    Everything has been working just fine until the recent update of IE.

    Anyone have any ideas?

    Telerik.Web.UI.dll Version 2012.2.815.40

    Clip from html
    <td style="text-align:left">
    <telerik:RadMenu ID="Menu1" Skin="Office2010Blue" Runat="server" EnableRoundedCorners="true">

    Behind scene loading the menu in VB

    Processing click
    Protected Sub Menu1_ItemClick(sender As Object, e As Telerik.Web.UI.RadMenuEventArgs) Handles Menu1.ItemClick
    End Sub

    Private Sub ProcessLoggedInMenu(ByVal Item As String)
        Select Case Item
            Case "Home" : Response.Redirect("~/Main.aspx")
            Case "Webinars" : Response.Redirect("~/PrivateWebinars.aspx")
            Case "My Profile" : Response.Redirect("~/UserProfile.aspx")
            Case "Logout"
        End Select
    End Sub

    Sample xml file
    <?xml version="1.0" encoding="utf-8" ?>
        <Item Text="Home">
          <Item Value="Webinars" Text="Webinars" >
          <Item Value="Profile" Text="My Profile" >
          <Item Value="Log" Text="Logout" >

  2. MasterChiefMasterChef
    MasterChiefMasterChef avatar
    152 posts
    Member since:
    Jan 2013

    Posted 27 Mar 2013 Link to this post

    Hi Chuck,

    Since this is an issue with the newest version of Internet Explorer, it would make sense for you to upgrade to the newest version of Telerik for ASP.NET AJAX (currently I am on 2013.1.220.45). If the problem still exists then come back and let us know.

    Hopefully this helps,
    Master Chief
  3. Boyan Dimitrov
    Boyan Dimitrov avatar
    1968 posts

    Posted 29 Mar 2013 Link to this post


    I would like to clarify that some IE10 compatibility improvements are included in the newest version of the RadControls. Here you may watch a video that demonstrates your project behavior under IE 10 and clicking on any RadMenu items is working as expected.

    Boyan Dimitrov
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
  4. ChuckRock
    ChuckRock avatar
    38 posts
    Member since:
    Jul 2006

    Posted 29 Mar 2013 Link to this post

    Thanks for both your replies.

    After further research; I discovered that the server (Windows 2003) was not patched current.  There were multiple updates to .NET 4 that I applied.

    Once the patches were applied to .Net 4; the strange behavior went away.  I believe that it was due to IIS not recognizing the browser correctly.

    Thanks again!
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