We baught Telerik controls two years ago, and our product is online this year, unfortunately now we are suffering from the memory leak issue of the Grid control in product environment; we used Telerik grid a lot in our solution, and we have to fix this issue or our customer will not happy. I notice there was a service package in 2008 (Q2 2008 SP2 ) which fixed some memory leak issue; I want to confirm if our product can apply this service package;
These are version information of our purchase:
RadGrid.Net2.dll -- 4.6.2.0
RadCalendar.Net2.dll -- 2.0.2.0
RadTabStrip.Net2.dll -- 3.4.2.0
RadPanelbar.Net2.dll -- 4.1.2.0
RadInput.Net2.dll -- 1.5.2.0
RadWindow.Net2.dll -- 1.7.2.0
It's a very urgent issue, please help, thanks a lot!
Regards,
Hargen
1 Answer, 1 is accepted
Thank you for contacting us.
I performed a search by your domain name (irdeto.com) in our support system and found only one person (Steeve Huin) who evaluated our controls some time ago. If you do not have an active license at the moment, you will need purchase a new license in order to receive the latest versions of RadControls for ASP.NET (post a mail to sales@telerik.com for more detailed information).
Note that you can test the latest trial versions of the products (RadGrid 5.1.5, RadCalendar 2.2.7, etc.) to see whether they reduce the memory leak to a minimum. Also have in mind that you may want to avoid upgrading RadInput for ASP.NET to v2 since it is not backwards compatible with its previous version:
http://www.telerik.com/help/aspnet/input/input_backwardcompatibility.html
Best regards,
Sebastian
the Telerik team
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