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[Solved] A program run as part of the setup did not finish as expected

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Ty
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Ty asked on 29 Sep 2009, 09:45 PM
That's it, any ideas? I think it's tied to a registry problem maybe, this seems to be the case with other installers that give this message. Tried reboot, clearing temp folder, re-downloading installer, and searching regex for telerik all to no avail.

Thanks

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Andrey
Telerik team
answered on 30 Sep 2009, 08:40 AM
Hi Ty,

I am sorry for the inconvenience.

The problem you have encountered is most commonly present when the Visual Studio detection fails. Could you please help me on the following questions:
  • What versions of Visual Studio do you have installed?
  • Which version of RadControls for ASP.NET AJAX are you trying to install? 

Regards,

Andrey

the Telerik team


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Ty
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answered on 30 Sep 2009, 12:50 PM
I have visual studio 2005 pro and 2008 pro installed.  Running XP pro through vmware, and installing this file RadControls_for_ASP.NET_AJAX_2009_2_826_trial.msi. We have installed a couple of these around the office onto the same image with no problems.
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Ty
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answered on 30 Sep 2009, 01:59 PM
Another note, I pulled the download off of a shared drive. It was block for being from a different computer. I removed this block and tried to rerun, but to no avail

Also, looked in c:/program files/  and no telerik folder.  Did a registry search for telerik and nothing there either.

Tried downloading the installer from the website and running that, no luck.
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Andrey
Telerik team
answered on 01 Oct 2009, 09:50 AM
Hi Ty,

  • Perform an installation
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Ty
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answered on 14 Jan 2010, 04:42 PM
Well, I'm back to square one here... I managed to get this installed in october... tried running the installer like 40 times and it finally worked once when I had VS open during installation. 

In an effort to switch to the new version I uninstalled telerik controls via "add remove programs" then tried to run the 1208 2009 release, am now getting the same message again.  I have tried using different variations of the installed components and the location of the install to no avail. 

link to installer log:
HERE




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Andrey
Telerik team
answered on 15 Jan 2010, 09:49 AM
Hi Ty,

From the provided log I can tell the installation failed during the deployment of our documentation. You should try running another installation without the documentation feature and deploying the documentation manually.

You can disable the documentation feature by running the installation and selecting Custom on the Choose Setup Type step of the installation and then disabling the Documentation feature.

To deploy our documentation manually you would need to download our Manual Installation Zip and run the appropriate .bat file from its Documentation folder.

Regards,
Andrey
the Telerik team

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