By using Fiddler Jam, I get the full context to reproduce the bug. Even if the flow includes multiple tabs and browser windows, everything relevant is included. Having unified access to the Chrome local console and the web traffic between the browser and our servers, along with screenshots of user interaction helps us quickly triage the root cause of the issue.
Since we started using Fiddler Jam, our response rate from our customers has improved dramatically. Clients report not having to follow complicated technical steps removes their apprehension to respond.
With Fiddler Jam I spend less time instructing end-users on how to record and send logs because the steps are so easy to follow.
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