Problem with the Windows Installer Package Error Occurs

Environment

Product

Progress® Telerik® UI for ASP.NET AJAX

Description

When installing Telerik UI or ASP.NET AJAX, a problem with the Windows Installer package error occurs stating that a program required for this install could not be run.

Error Message

There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.

Cause

The possible causes for the Telerik UI for ASP.NET AJAX offline documentation installation to fail include the following scenarios:

• Outdated root certificates.

• Corrupted Visual Studio 2010 help system.

• An attempt to uninstall Telerik UI for ASP.NET AJAX after the documentation has been manually removed.

Solution

Depending on your scenario, use either of the suggested approaches:

• (Outdated root certificate) Use wither of the suggested solution:

  • Install the latest root certificates through Windows Update. For more information, refer to the documentation on root certificates.

  • Perform a custom install and disable the documentation feature.

• (Corrupted VS 2010 help system) Use either of the suggested solutions:

  • Perform a custom install and disable the documentation feature.

  • Reset the Visual Studio 2010 help system:

    1. Open C:\Program Files\Microsoft Help Viewer\v1.0\HelpLibManager.exe.config.

    2. Set the FirstTimeRun value to True.

    3. Go to Visual Studio main menu > Help > Manage Help Settings and open the Help Library Manager tool.

    4. Select Choose online or local help.

    5. Select I want to use local help.

    6. Go to Visual Studio main menu > Help > View Help and try to view the VS 2010 Help.

• (Attempt to uninstall) Use either of the suggested solutions:

  • Perform a repair using the original installation package and attempt another uninstall.

  • Perform a custom install and disable the documentation feature.