Ahmet Özgür
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Ahmet Özgür
asked on 30 Jul 2009, 07:19 AM
Hi,
We have develop a web site using RadControls for ASP.NET AJAX Q2 2009. But we have some problem. On computer which are windows 2000 and use ie 6 give some errors. One of them is "Telerik is undefined". We are using a radmenu on the site. But the child nodes of the radmenu cant be seen. only the first level of the radmenu is seen. Can you suggest a solution.
We have develop a web site using RadControls for ASP.NET AJAX Q2 2009. But we have some problem. On computer which are windows 2000 and use ie 6 give some errors. One of them is "Telerik is undefined". We are using a radmenu on the site. But the child nodes of the radmenu cant be seen. only the first level of the radmenu is seen. Can you suggest a solution.
10 Answers, 1 is accepted
0
Hello Ahmet Özgür,
I suppose that there is a problem with the Web Resources on the server. Please follow the steps in this troubleshooting article to resolve the problem.
Sincerely yours,
Veselin Vasilev
the Telerik team
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I suppose that there is a problem with the Web Resources on the server. Please follow the steps in this troubleshooting article to resolve the problem.
Sincerely yours,
Veselin Vasilev
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
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Ahmet Özgür
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answered on 30 Jul 2009, 11:26 AM
Thank you for your reply.
I have tried all the steps described in the solution. But it did not work. IE still gives the same errors. "Sys is undefined" , "Telerik is undefined". But there is something that i cant understand. I have tried it on many computers and browsers. Here is the list.
Vista - IE 8.0 -> no problem
Vista - Chrome -> no problem
Vista - FF 3.5 -> no problem
XP - IE 8.0 -> no problem
XP - IE 6.0 -> no problem
Windows 2000 - IE 6.0 -> the only problem is here.
I have tried all the steps described in the solution. But it did not work. IE still gives the same errors. "Sys is undefined" , "Telerik is undefined". But there is something that i cant understand. I have tried it on many computers and browsers. Here is the list.
Vista - IE 8.0 -> no problem
Vista - Chrome -> no problem
Vista - FF 3.5 -> no problem
XP - IE 8.0 -> no problem
XP - IE 6.0 -> no problem
Windows 2000 - IE 6.0 -> the only problem is here.
0
Hello Ahmet Özgür,
If the application is .NET 2.0 application - make sure you have installed the Ajax Extensions 1.0 on the server.
All the best,
Veselin Vasilev
the Telerik team
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Check out the tips for optimizing your support resource searches.
If the application is .NET 2.0 application - make sure you have installed the Ajax Extensions 1.0 on the server.
All the best,
Veselin Vasilev
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Check out the tips for optimizing your support resource searches.
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Ahmet Özgür
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answered on 30 Jul 2009, 11:45 AM
Hi,
No, we are developing a .net 3.5 application.
No, we are developing a .net 3.5 application.
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Hi Ahmet Özgür,
I suggest the following:
1. Create a blank new web site and put a scriptmanager and one RadControl on it (e.g. RadMenu with several items). Try if it works.
2. If the page from point 1. does not work - create a new page in the same site, add ScriptManager and a Timer control and see if the timer works (e.g. subscribe to its Tick event and update a label placed in an UpdatePanel).
Let us know the results from points 1 and 2.
Greetings,
Veselin Vasilev
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Check out the tips for optimizing your support resource searches.
I suggest the following:
1. Create a blank new web site and put a scriptmanager and one RadControl on it (e.g. RadMenu with several items). Try if it works.
2. If the page from point 1. does not work - create a new page in the same site, add ScriptManager and a Timer control and see if the timer works (e.g. subscribe to its Tick event and update a label placed in an UpdatePanel).
Let us know the results from points 1 and 2.
Greetings,
Veselin Vasilev
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Check out the tips for optimizing your support resource searches.
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Hi Ahmet Özgür,
One other suggestion - if you are using RadScriptManager please try setting its OutputCompression="Disabled"
Regards,
Veselin Vasilev
the Telerik team
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One other suggestion - if you are using RadScriptManager please try setting its OutputCompression="Disabled"
Regards,
Veselin Vasilev
the Telerik team
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Ahmet Özgür
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answered on 30 Jul 2009, 01:30 PM
Hi,
I have tried both of them. They worked correctly. No problem.
I have tried both of them. They worked correctly. No problem.
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Ahmet Özgür
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answered on 30 Jul 2009, 04:07 PM
There might be a misunderstand. My problem did not solved. But i have tried your 2 suggestions (above) and they worked.
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Hi Ahmet Özgür,
We are out of suggestions. There is a known bug of IE6 and script compression which may cause problems. However this is resolved by disabling the compression by setting the OutputCompression property to "Disabled"
I suggest you open a support ticket and send us a live url of your web site. We will test locally with Windows 2000 and IE6 and see what the problem is.
Regards,
Albert
the Telerik team
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We are out of suggestions. There is a known bug of IE6 and script compression which may cause problems. However this is resolved by disabling the compression by setting the OutputCompression property to "Disabled"
I suggest you open a support ticket and send us a live url of your web site. We will test locally with Windows 2000 and IE6 and see what the problem is.
Regards,
Albert
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Check out the tips for optimizing your support resource searches.
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Ahmet Özgür
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answered on 04 Aug 2009, 05:07 AM
Thank you for your suggestions and help. I have solved the problem. It was from ie. I dont know why but internet explorer has cached some old scripts left from our site. Although we have deployed a knew version of our site, internet explorer continued to read the scripts from the cache. When we cleaned the browser history everything solved. This is not only at ie 6 also at ie 8. We have checked all the properties of ie, and closed any type of caching but could not solve the problem. We still dont know why the script (althouh changed) is readen from cache.
Regards.
Regards.