[Solved] User's text is added to end of current selection

[Rachel]

We are using the Telerik Combobox control (ASP.NET AJAX). In some places we use the AutoComplete control, and in some places we use the Filtering Control. 

 

Both versions of the control have a usability problem for our users:

 

If the Telerik control already has a selected option, and if you open the Telerik control via mouse, then start typing, it appends your text to the end of the current selection, instead of replacing it. This is not what the user intends. The user wants to find a match for the text they are entering in, not the previous selection + their typed-in text.

 

It works OK if you tab to the dropdown via keyboard and start typing (it highlights then replaces the current selection with your typed-in text), but not if you activate the dropdown via mouse first and then start typing (it appends your typed-in text to the current selection)

 

This situation also happens if you then make a different selection in the dropdown (via keyboard or via mouse) and then start typing again (your cursor is at the end of the existing selection).

 

On Telerik’s website, the demos have the same problem. Has anyone developed a solution to this problem?

Note: For our implementation of AutoComplete,  MarkFirstMatch is True and AllowCustomText is False. Because the text is added to the end of the current selection, there is no valid match and user does not see the text they are typing. This makes the situation even more frustrating to the users (it seems like the dropdown is unresponsive.)

[Kalina]

Hi Rachel,

I tried to reproduce the issue locally, following the steps you described in your post, but without success.
Here is what I did:

1. At first I selected an item from the RadComboBox dropdown.
2. Then I opened the control again with the mouse.
3. Started typing.

The result was that the text replaced the selection - please take a look at this demonstration video.
I tested with Internet Explorer, Firefox and Chrome with our online examples for Autocomplete and Filtering.

Could you please send more details and step-by-step instructions on how you came to observe the problem?

Thank you in advance.

Greetings,
Kalina
the Telerik team

Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items.