[Solved] Upload Image and Documents not working on Mac / Firefox only

[Christina Blenk]

We have a client on Mac using firefox 3.5.5 that can access the editor, click on Document Manager (or Image Manager) and then Upload.  When they click on "Browse" nothing happens.  We have tested this on a VNC client and confirmed the action does not work for this Mac / Firefox combo.  This works fine on PC's.

Is there something specific that we need to enable to make this work for Mac's?  We tested your demo Editor on the VNC with Mac / Firefox and browse worked - so it must be a setting that we just dont have right.

We are using your ASP.NET - AJAX version of the editor, farily recent version, too.

thanks!

- Christina

[Rumen]

Hi Christina,

I am aware of this problem and it should be fixed in the latest official Q3 SP1 2009 build.

If you still experience the problem with the latest build you can disable the RadUpload's skinning which will solve the problem. To do that follow the steps below:

1) Register the external dialog files of RadEditor:
   - Copy the EditorDialogs installation folder to the root of the web project
   - Set the ExternalDialogsPath= "~/EditorDialogs/";  property, e.g.

<telerik:radeditor runat="server" ExternalDialogsPath="~/EditorDialogs" ID="RadEditor1">
   <ImageManager ViewPaths="~/" UploadPaths="~/" />
</telerik:radeditor>

2) Create a UserControl in the root of your web application for example named UserControl.ascx and put the following code in it:

<%@ Control Language="C#" AutoEventWireup="true" CodeFile="UserControl.ascx.cs" Inherits="UserControl" %>

<script runat="server" type="text/C#">

protected void Page_Load(object sender, System.EventArgs args)

{

Telerik.Web.UI.RadFileExplorer rfe = (Telerik.Web.UI.RadFileExplorer)this.FindRadControl(this.Page);

if (rfe != null)

{

rfe.Upload.EnableFileInputSkinning = false;

}

}

private Control FindRadControl(Control parent)

{

foreach (Control c in parent.Controls)

{

if (c is Telerik.Web.UI.RadFileExplorer) return c;

if (c.Controls.Count > 0)

{

Control sub = FindRadControl(c);

if (sub != null) return sub;

}

}

return null;

}

</script>

3) Register the custom control in the \EditorDialogs\FileBrowser.ascx external dialog control:
<%@ Register TagPrefix="custom" TagName="customControl" Src="~/UserControl.ascx"  %>
<custom:customControl ID="customControl1" runat="server" />


Best regards,
Rumen
the Telerik team

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[Christina Blenk]

Great fix, thanks!