Telerik PITS Display

4 posts, 0 answers
  1. Albert Shenker
    Albert Shenker avatar
    588 posts
    Member since:
    Mar 2004

    Posted 03 Jun 2013 Link to this post


    I'm wondering if someone from Telerik could explain to me the usefulness of the PITS (unfortunate acronym) system? As of this moment it is showing you are working on 16 out of 553 open items with the vast majority of open items showing no scheduled date. I suppose if I wanted a list of all the things Telerik IS NOT working on, then this would be of some use, but I could probably come up with such a list on my own and it would probably be just as accurate. As it stands the PITS list gives me the impression that Telerik isn't dedicating much in the way of resources to improving their controls. This is surprising given the increase in Telerik's prices in recent years and the obvious resources they have spent in developing and marketing various IDE framework names like "Kendo" and "Icenium". In the last year they have even managed to release a (questionable IMO) redesign of their demos website and deploy a host of bloggers to discuss and advocate all things Telerik. But what the vaunted PITS system shows is that more than 97% of developer's suggestions, some of them several years old, go largely ignored for an indeterminate amount of time. Now, I always had a feeling that PITS was where ideas went to die, but I guess this confirms it. So, I guess I'm surprised that a company which has clearly made a larger effort to sell their product as opposed to improve their product in recent years has allowed their customers such an un-obscured view of their PITS.
  2. Rumen
    Admin
    Rumen avatar
    14417 posts

    Posted 06 Jun 2013 Link to this post

    Hi Albert,

    Thank you very much for your valuable feedback!

    The responsiveness and stability of the controls in the RadControls for ASP.NET AJAX suite is one of the top priorities during the last two Qs and you can see that we have invested a solid time and men power in improving ones of the most most widely used and popular controls as the RadGrid, RadEditor and RadScheduler and others. RadGrid has only 13 open issues in the PITS system. This effort is also mentioned as a big story in the controls' Roadmap page.

    I examined the logged issues for the Ajax controls in PITS system and noticed that 1/3 of the open issues in the PITS system apply to RadEditor. In Q1 2013 we have fixed almost all reported bugs for Paste from Word and many more related to its content filters and links creation mechanism. In the Q2 2013 release the editor will feature improved Indent/Oudent, Justify and Insert Odered / Unordered lists commands, which will eliminate automatically many of the reported bugs. For Q3 2013 we plan to rewrite the Bold, Italic, Underline and other popular commands so that they produce consistent content in x-browsers.

    We will revisit soon all logged bugs in the PITS system and update their status. Some of them are already fixed or not reproducible with the latest version of the controls. We will start with the most voted ones and try to fix them in the upcoming releases. If this is not possible, we will delete the items and post a comment with a workaround or explanation why the bug cannot be fixed.

    We do understand that the controls stability is quite important for all clients and we will continue to improve them in the future even more visibly.

    Best regards,
    Rumen
    Telerik
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to the blog feed now.
  3. Albert Shenker
    Albert Shenker avatar
    588 posts
    Member since:
    Mar 2004

    Posted 02 Oct 2015 in reply to Rumen Link to this post

    Its been a couple years and due to some recent frustrations with missing product features, I decided to take another look at your PITS system to see if anything has changed since my original post here. It does not appear like anything has changed. You have 975 Approved items, and are currently working on 20 of them. Anyone who knows about the typical approval process knows that it usually takes years, and quite often many years, for an issue to become Approved. But it seems, even after the long and arduous process of an item being approved, there is still some indeterminate and likely lengthy period before you start working on it.

     

    I am thoroughly convinced that Telerik is resting on its laurels when it comes to the ASP.Net Ajax product. You have grown quite a bit in recent years, but whatever resources you have dedicated to ASP.Net Ajax have not kept pace with your growth. And this issue will become more and more evident with every new control you release.

  4. Rumen
    Admin
    Rumen avatar
    14417 posts

    Posted 05 Oct 2015 Link to this post

    Hi Al,

    I have some pretty good proofs that the feedback portal is not a dead place and we have invested pretty serious amount of our planning and dev time on implementing not only the most popular items, but also on eliminating the known bugs. This effort will continue in 2016 and our plans are to significantly reduce the bugs as well as to implement the remaining important and useful feature requests.

    See the following stats:
     August 2014
     October 2015
       


    You know that I am always open for constructive feedback and to escalate something you can do it here in the forum, the ticketing system or by sending me an email.


    Kind regards,
    Rumen
    Telerik
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
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