[Solved] Telerik controls not showing on production server

[Thomas Kopp]

On a deadline, very urgent...

I have a RadEditor on an ASP.NET 2.0 Website project that I've created.  It displays correctly on my local box.  When uploaded to the dev server, however, the RadEditor and RadWindow do not show/work.  I can't attach a file to this, it seems, so here's a link to the screenshot of the problem.

It also looks like it's messed up my ASP.NET 2.0 menu control as well... or there's a larger issue here.

The dev server is running IIS 6, and the web app set up on it for this website is set to ASP.NET 2.0.

I've tried the various recommendations for the web.config but none of them have worked.  Here's my current web.config:

<?

 

xml version="1.0"?>

 

<!--

 

 

Note: As an alternative to hand editing this file you can use the

web admin tool to configure settings for your application. Use

the Website->Asp.Net Configuration option in Visual Studio.

A full list of settings and comments can be found in

machine.config.comments usually located in

\Windows\Microsoft.Net\Framework\v2.x\Config

-->

<

 

configuration>

 

<

 

configSections>

 

<

 

sectionGroup name="system.web.extensions" type="System.Web.Configuration.SystemWebExtensionsSectionGroup, System.Web.Extensions, Version=1.0.61025.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35">

 

<

 

sectionGroup name="scripting" type="System.Web.Configuration.ScriptingSectionGroup, System.Web.Extensions, Version=1.0.61025.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35">

 

<

 

section name="scriptResourceHandler" type="System.Web.Configuration.ScriptingScriptResourceHandlerSection, System.Web.Extensions, Version=1.0.61025.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" requirePermission="false" allowDefinition="MachineToApplication"/>

 

<

 

sectionGroup name="webServices" type="System.Web.Configuration.ScriptingWebServicesSectionGroup, System.Web.Extensions, Version=1.0.61025.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35">

 

<

 

section name="jsonSerialization" type="System.Web.Configuration.ScriptingJsonSerializationSection, System.Web.Extensions, Version=1.0.61025.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" requirePermission="false" allowDefinition="Everywhere"/>

 

<

 

section name="profileService" type="System.Web.Configuration.ScriptingProfileServiceSection, System.Web.Extensions, Version=1.0.61025.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" requirePermission="false" allowDefinition="MachineToApplication"/>

 

<

 

section name="authenticationService" type="System.Web.Configuration.ScriptingAuthenticationServiceSection, System.Web.Extensions, Version=1.0.61025.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" requirePermission="false" allowDefinition="MachineToApplication"/>

 

</

 

sectionGroup>

 

</

 

sectionGroup>

 

</

 

sectionGroup>

 

</

 

configSections>

 

<

 

appSettings>

 

<

 

add key="net.interfax.ws.dfs" value="http://ws.interfax.net/dfs.asmx"/>

 

</

 

appSettings>

 

<

 

connectionStrings>

 

<

 

add name="connstring [info removed ] providerName="System.Data.SqlClient"/>

 

</

 

connectionStrings>

 

<

 

system.web>

 

<!--

 

 

Set compilation debug="true" to insert debugging

symbols into the compiled page. Because this

affects performance, set this value to true only

during development.

Visual Basic options:

Set strict="true" to disallow all data type conversions

where data loss can occur.

Set explicit="true" to force declaration of all variables.

 

 

-->

 

<

 

pages>

 

<

 

namespaces>

 

<

 

clear/>

 

<

 

add namespace="System"/>

 

<

 

add namespace="System.Collections"/>

 

<

 

add namespace="System.Collections.Generic"/>

 

<

 

add namespace="System.Collections.Specialized"/>

 

<

 

add namespace="System.Configuration"/>

 

<

 

add namespace="System.Text"/>

 

<

 

add namespace="System.Text.RegularExpressions"/>

 

<

 

add namespace="System.Web"/>

 

<

 

add namespace="System.Web.Caching"/>

 

<

 

add namespace="System.Web.SessionState"/>

 

<

 

add namespace="System.Web.Security"/>

 

<

 

add namespace="System.Web.Profile"/>

 

<

 

add namespace="System.Web.UI"/>

 

<

 

add namespace="System.Web.UI.WebControls"/>

 

<

 

add namespace="System.Web.UI.WebControls.WebParts"/>

 

<

 

add namespace="System.Web.UI.HtmlControls"/>

 

</

 

namespaces>

 

<

 

controls>

 

<

 

add tagPrefix="asp" namespace="System.Web.UI" assembly="System.Web.Extensions, Version=1.0.61025.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35"/>

 

</

 

controls>

 

</

 

pages>

 

<

 

sessionState timeout="120"></sessionState>

 

<!--

 

 

Set compilation debug="true" to insert debugging

symbols into the compiled page. Because this

affects performance, set this value to true only

during development.

Visual Basic options:

Set strict="true" to disallow all data type conversions

where data loss can occur.

Set explicit="true" to force declaration of all variables.

 

 

-->

 

<

 

compilation debug="true">

 

<

 

assemblies>

 

<

 

add assembly="System.Web.Extensions, Version=1.0.61025.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35"/>

 

<

 

add assembly="System.Design, Version=2.0.0.0, Culture=neutral, PublicKeyToken=B03F5F7F11D50A3A"/>

 

<

 

add assembly="System.Windows.Forms, Version=2.0.0.0, Culture=neutral, PublicKeyToken=B77A5C561934E089"/>

 

<

 

add assembly="System.Drawing.Design, Version=2.0.0.0, Culture=neutral, PublicKeyToken=B03F5F7F11D50A3A"/>

 

</

 

assemblies>

 

</

 

compilation>

 

<

 

httpHandlers>

 

<

 

remove verb="*" path="*.asmx"/>

 

<

 

add verb="*" path="*.asmx" validate="false" type="System.Web.Script.Services.ScriptHandlerFactory, System.Web.Extensions, Version=1.0.61025.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35"/>

 

<

 

add verb="*" path="*_AppService.axd" validate="false" type="System.Web.Script.Services.ScriptHandlerFactory, System.Web.Extensions, Version=1.0.61025.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35"/>

 

<

 

add verb="GET,HEAD" path="ScriptResource.axd" type="System.Web.Handlers.ScriptResourceHandler, System.Web.Extensions, Version=1.0.61025.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" validate="false"/>

 

<

 

add path="Telerik.Web.UI.WebResource.axd" verb="*" type="Telerik.Web.UI.WebResource, Telerik.Web.UI, Version=2008.1.515.20, Culture=neutral, PublicKeyToken=121fae78165ba3d4" validate="false" />

 

</

 

httpHandlers>

 

<

 

httpModules>

 

<

 

add name="ScriptModule" type="System.Web.Handlers.ScriptModule, System.Web.Extensions, Version=1.0.61025.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35"/>

 

</

 

httpModules>

 

<!--

The <authentication> section enables configuration

of the security authentication mode used by

ASP.NET to identify an incoming user.

 

 

-->

 

<

 

authentication mode="Windows"/>

 

<!--

The <customErrors> section enables configuration

of what to do if/when an unhandled error occurs

during the execution of a request. Specifically,

it enables developers to configure html error pages

to be displayed in place of a error stack trace.

<customErrors mode="RemoteOnly" defaultRedirect="GenericErrorPage.htm">

<error statusCode="403" redirect="NoAccess.htm" />

<error statusCode="404" redirect="FileNotFound.htm" />

</customErrors>

 

 

-->

 

</

 

system.web>

 

<

 

system.webServer>

 

<

 

validation validateIntegratedModeConfiguration="false"/>

 

<

 

modules>

 

<

 

add name="ScriptModule" preCondition="integratedMode" type="System.Web.Handlers.ScriptModule, System.Web.Extensions, Version=1.0.61025.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35"/>

 

</

 

modules>

 

<

 

handlers>

 

<

 

remove name="WebServiceHandlerFactory-Integrated"/>

 

<

 

add name="ScriptHandlerFactory" verb="*" path="*.asmx" preCondition="integratedMode" type="System.Web.Script.Services.ScriptHandlerFactory, System.Web.Extensions, Version=1.0.61025.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35"/>

 

<

 

add name="ScriptHandlerFactoryAppServices" verb="*" path="*_AppService.axd" preCondition="integratedMode" type="System.Web.Script.Services.ScriptHandlerFactory, System.Web.Extensions, Version=1.0.61025.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35"/>

 

<

 

add name="ScriptResource" preCondition="integratedMode" verb="GET,HEAD" path="ScriptResource.axd" type="System.Web.Handlers.ScriptResourceHandler, System.Web.Extensions, Version=1.0.61025.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35"/>

 

</

 

handlers>

 

</

 

system.webServer>

 

</

 

configuration>

 

[Rumen]

Hi Thomas,

I saw in the screenshot that there are missing images in the menu control. Is it possible that for some reason some project files (images and resources)  are not uploaded to the dev server and for that reason the images in the menu as well as RadEditor and RadWindow are not rendered? How exactly have you uploaded the project?

Another reason for the problem could be that the Dev server runs the web site in IIS7. If so please see the following help article which provides guidance how to set the handlers in Integrated mode: Registering the HttpHandlers on Windows Vista IIS 7 Integrated mode.

If you are unable to solve the problem, please send a sample fully working project that demonstrates it. We will examine it and provide a solution once we reproduce the issue.

Kind regards,
Rumen
the Telerik team

Instantly find answers to your questions on the new Telerik Support Portal.
Check out the tips for optimizing your support resource searches.