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Telerik Configuration Wizard not working on High rez displays
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Patrik Johansson
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Patrik Johansson asked on 24 Apr 2017, 01:00 PM

We switched to DevExpress about 2 years ago when it felt like the Telerik ASP.NEJ AJAX components had stalled development. One of the problems I remember is that the designers (Configuration Wizards) where unusable on high resolution displays with scaling.

 

Today I decided to have a look at what happened during the last 2 years and to my shock I see that the same problem still remains??? Can this really be??

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Marin Bratanov
Telerik team
answered on 25 Apr 2017, 08:14 AM

Hello Patrik,

Development and fixes are driven by demand and impact. The higher the demand and the bigger the impact of a feature/fix, the more likely it is to get implemented. The design-time wizards have neither a big impact, nor big demand. Thus, we need to focus on areas where putting effort will yield more benefits for our customers. Ultimately, there is more benefit in fixing issues in the rendered UI and functionality rather than the designer components, as configuring the controls is available through the markup and code-behind.

As you have also read in the other thread you posted in, there is very little demand for new things in the UI for ASP.NET AJAX suite because it has plateaued in terms of functionality and satisfies the needs of most people. There will always be peculiar scenarios that are not provisioned for, or bugs that are not fixed, as with any piece of software.

Regards,

Marin Bratanov
Telerik by Progress
Try our brand new, jQuery-free Angular 2 components built from ground-up which deliver the business app essential building blocks - a grid component, data visualization (charts) and form elements.
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Patrik Johansson
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answered on 25 Apr 2017, 11:19 AM

Hi,

So you don't consider it a benefit to the customer to have configuration wizards that actually work with the computers that most of the developers would use? In our case it's really simple, if we can not get this to work, we will just go with DevExpress (or some other component manufacturer) that does work as intended.

 

To me, it sounds more like you are telling us that the ASP.NET AJAX suite is in fact dead and that you don't support it anymore. Which was kind of the same concern the poster in the other thread mentioned.

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Marin Bratanov
Telerik team
answered on 25 Apr 2017, 01:07 PM

Hi Patrik,

I am truly sorry you feel that we are not paying enough attention to the concrete issues you face, yet we must look at the big picture and prioritize tasks accordingly.

I would love to see all bugs fixed and I consider high density displays a benefit. We have limited resources, however, and we cannot fix every issue that exists. This is the case with every software project.

Regards,

Marin Bratanov
Telerik by Progress
Try our brand new, jQuery-free Angular 2 components built from ground-up which deliver the business app essential building blocks - a grid component, data visualization (charts) and form elements.
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Patrik Johansson
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answered on 25 Apr 2017, 03:46 PM

Well, I wouldn't call this "every issue", I would call it something that makes the Telerik ASP.NET AJAX controls kind of useless. Just look a the screen shot attached in the first post and tell us how you expect that to be usable. It's like a car manufacturer saying that we can't fix every small problem when a customer complains that the breaks does not work.

 

I believe that the more honest approach would be to say that you do not consider ASP.NET WebForms to be a prioritized development for the future and instead want to focus on other technologies. I agree that there is probably a low demand for new stuff with the ASP.NET AJAX components, there should however be a high demand for existing functionality to work.

 

We've already decided to use DevExpress instead of Telerik for the new phase of the current project as we feel there seem to be outstanding issues still remaining and we are uncertain of what to expect with regards to long term support from Telerik regarding ASP.NET WebForms.

 

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Marin Bratanov
Telerik team
answered on 26 Apr 2017, 10:57 AM

Hello Patrik,

I admit that the discussed problem is a show stopper for the developers who regard the design time wizard as a critical feature. However, I confirm that we have received feedback on it very few times. As a result, for the time being we are focused on tasks with higher priority.

I am truly sorry to see you go. I wish you the best of luck with your future endeavors.

Regards,

Marin Bratanov
Telerik by Progress
Try our brand new, jQuery-free Angular 2 components built from ground-up which deliver the business app essential building blocks - a grid component, data visualization (charts) and form elements.
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Marin Bratanov
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Patrik Johansson
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