Daniel Rojas
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Daniel Rojas
asked on 11 Jun 2010, 02:39 PM
Hello,
I've installed the rad editor on my computer and some of the icon image are missing( 3 buttons: MOSSInsertTable.gif and 3 others). I can't see that any skins are being used either and the files exists in the toolimage folder.
Any ideas on how I can solve this issue?
I've installed the rad editor on my computer and some of the icon image are missing( 3 buttons: MOSSInsertTable.gif and 3 others). I can't see that any skins are being used either and the files exists in the toolimage folder.
Any ideas on how I can solve this issue?
3 Answers, 1 is accepted
0
Hi Daniel Rojas,
I checked our records and noticed that you are using the older version 5.6. of RadEditor for MOSS (RadEditorMOSS_5_6_trial.zip).
Could you please download the latest build 5.7.3 of RadEditor for MOSS and test again. This problem should be fixed.
Kind regards,
Rumen
the Telerik team
Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items.
I checked our records and noticed that you are using the older version 5.6. of RadEditor for MOSS (RadEditorMOSS_5_6_trial.zip).
Could you please download the latest build 5.7.3 of RadEditor for MOSS and test again. This problem should be fixed.
Kind regards,
Rumen
the Telerik team
Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items.
0
Daniel Rojas
Top achievements
Rank 1
Rank 1
answered on 15 Jun 2010, 12:04 PM
I'm using the version 5.7.1.0 ("my" client downloaded the package from their account).
Im thinking that it could be a path problem, but I can't explain why all the other images on the buttons are working.
Im thinking that it could be a path problem, but I can't explain why all the other images on the buttons are working.
0
Hello Daniel Rojas,
These images are located in the Program Files\Common Files\Microsoft Shared\web server extensions\wpresources\RadEditorSharePoint\5.7.1.0__1f131a624888eeed\Resources\ToolImages folder. Make sure that there are at least reading permissions for the files in this folder.
In addition you can use a debugging tool such as fiddler to find out what happens with the responses from the server, when the images are requested. For your convenience I attached a screen shot where you can see my test with fiddler.
Greetings,
Stanimir
the Telerik team
Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items.
These images are located in the Program Files\Common Files\Microsoft Shared\web server extensions\wpresources\RadEditorSharePoint\5.7.1.0__1f131a624888eeed\Resources\ToolImages folder. Make sure that there are at least reading permissions for the files in this folder.
In addition you can use a debugging tool such as fiddler to find out what happens with the responses from the server, when the images are requested. For your convenience I attached a screen shot where you can see my test with fiddler.
Greetings,
Stanimir
the Telerik team
Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items.