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Daniel Rojas
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Daniel Rojas asked on 11 Jun 2010, 02:39 PM
Hello,

I've installed the rad editor on my computer and some of the icon image are missing( 3 buttons: MOSSInsertTable.gif and 3 others). I can't see that any skins are being used either and the files exists in the toolimage folder.

Any ideas on how I can solve this issue?

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Rumen
Telerik team
answered on 15 Jun 2010, 11:58 AM
Hi Daniel Rojas,

I checked our records and noticed that you are using the older version 5.6. of RadEditor for MOSS (RadEditorMOSS_5_6_trial.zip).

Could you please download the latest build 5.7.3 of RadEditor for MOSS and test again. This problem should be fixed.

Kind regards,
Rumen
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Daniel Rojas
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answered on 15 Jun 2010, 12:04 PM
I'm using the version 5.7.1.0 ("my" client downloaded the package from their account).
Im thinking that it could be a path problem, but I can't explain why all the other images on the buttons are working.


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Stanimir
Telerik team
answered on 16 Jun 2010, 08:19 AM
Hello Daniel Rojas,

These images are located in the Program Files\Common Files\Microsoft Shared\web server extensions\wpresources\RadEditorSharePoint\5.7.1.0__1f131a624888eeed\Resources\ToolImages folder. Make sure that there are at least reading permissions for the files in this folder.

In addition you can use a debugging tool such as fiddler to find out what happens with the responses from the server, when the images are requested. For your convenience I attached a screen shot where you can see my test with fiddler.


Greetings,
Stanimir
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Daniel Rojas
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Rumen
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Daniel Rojas
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Stanimir
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