The guaranteed response time is valid only for support tickets, so if you have an urgent issue, we recommend you use this option instead of the forums.
Regarding the issue you reported, I am glad to let you know that we will fix the demo for the next service pack. The change is quite simple actually. You simply have to remove setting the Skin property for both RadGrid and the nested RadAsyncUpload control. If you set the Skin property explicitly just for RadAsyncUpload, it will have precedence over the skin that is determined by the skin chooser for RadGrid.
Your Telerik points have been updated.
All the best,
the Telerik team
Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking
system and vote to affect the priority of the items