I saw in my account today that user's permissions in Telerik licenses can be setup such that the support tickets can be shared.
I didn't find anywhere how to share the tickets though.
Is there a knowledge base article regarding this?
Pratik
I didn't find anywhere how to share the tickets though.
Is there a knowledge base article regarding this?
Pratik
5 Answers, 1 is accepted
0
Hello Pratik,
Generally speaking, the procedure is quite simple (you only need to set if the licensed developers can share / see shared tickets) in the account settings, so we did not create such article. However, currently there is a problem with this functionality and our web team is working on it. We will do our best to enable it again as soon as possible.
Thank you for bringing this problem to our attention. Your points have been updated.
All the best,
Georgi Tunev
the Telerik team
Generally speaking, the procedure is quite simple (you only need to set if the licensed developers can share / see shared tickets) in the account settings, so we did not create such article. However, currently there is a problem with this functionality and our web team is working on it. We will do our best to enable it again as soon as possible.
Thank you for bringing this problem to our attention. Your points have been updated.
All the best,
Georgi Tunev
the Telerik team
Do you want to have your say when we set our development plans?
Do you want to know when a feature you care about is added or when a bug fixed?
Explore the
Telerik Public Issue Tracking
system and vote to affect the priority of the items
0
Eric
Top achievements
Rank 1
Rank 1
answered on 17 Jun 2011, 10:03 AM
Hello,
I also just searched how to share my tickets to my colleagues and I have found this post. Is the functionnality still not working?
Eric
I also just searched how to share my tickets to my colleagues and I have found this post. Is the functionnality still not working?
Eric
0
Hello Eric,
It will work from the beginning of the next month (at the end of the next week). The problem happened to be quite complex and involved changing some of the core logic, so it took us more time than we expected.
Regards,
Georgi Tunev
the Telerik team
It will work from the beginning of the next month (at the end of the next week). The problem happened to be quite complex and involved changing some of the core logic, so it took us more time than we expected.
Regards,
Georgi Tunev
the Telerik team
Browse the vast support resources we have to jump start your development with RadControls for ASP.NET AJAX. See how to integrate our AJAX controls seamlessly in SharePoint 2007/2010 visiting our common SharePoint portal.
0
Gatha
Top achievements
Rank 1
Rank 1
answered on 03 Apr 2012, 02:36 PM
Is this issue resolved yet. We would like to see the tickets opened by all of the licenced users at one place. Thois critical to our function as we have multiple people working with this tool and they are globally located.
0
Hello Gatha,
Yes, this was resolved last year. I checked your account and I see that the license holder (who has submitted these tickets) does not have "Can share tickets" enabled in his license. Once he does that, you and all licensed developers for this license will be able to see these tickets.
If you need further assistance with this, please open a support ticket as we may have to share information that is considered private.
All the best,
Georgi Tunev
the Telerik team
Yes, this was resolved last year. I checked your account and I see that the license holder (who has submitted these tickets) does not have "Can share tickets" enabled in his license. Once he does that, you and all licensed developers for this license will be able to see these tickets.
If you need further assistance with this, please open a support ticket as we may have to share information that is considered private.
All the best,
Georgi Tunev
the Telerik team
If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.