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Setup error

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Installer and VS Extensions
This is a migrated thread and some comments may be shown as answers.
Yael Dwir
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Yael Dwir asked on 05 Oct 2010, 01:01 PM

I get an error during Telerik RadControls for ajax Q2 2010 SP2 setup:

"Error writing to file:  Verify that you have access to that directory"

then i press retry and i get this:

"The installer has encountered an unexpected error installing this package.
this may indicate a problem with this package. the error code is 2350."

thanks for the help.

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Biliana Ficheva
Telerik team
answered on 05 Oct 2010, 01:20 PM
Hello Yael,

A possible reason could be a corruption of the msi file during download, which could be solved by redownloading it.

If that is not the case, could you start the installation with logging enabled and send us the log file.
Here are the steps:

  • open a Command Prompt;
  • navigate to the Telerik.Web.UI_2010_2_929_Dev installer directory;
  • execute the following command msiexec /i Telerik.Web.UI_2010_2_929_Dev.msi /limev Telerik.Web.UI.Installer.log
  • proceed with the installation and wait until it finishes.

You can then open a formal support ticket and send us the produced Telerik.Web.UI.Installer.log file.

I look forward your reply.

Kind regards,
the Telerik team
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Installer and VS Extensions
Asked by
Yael Dwir
Top achievements
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Answers by
Biliana Ficheva
Telerik team
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