Select button has no response

2 posts, 1 answers
  1. Emily Fong
    Emily Fong avatar
    27 posts
    Member since:
    Sep 2012

    Posted 30 Jul 2013 Link to this post

    Hi,

    I am using version 2013 Q1 on IE10.  I have the following issue when using the component.

    I placed the AsyncUpload in a Radgrid EditTemplate which in turn residing in a RadWindow.  When I press the SELECT button in the AsyncUpload component, the file browser popup where I can select a file to upload.  This works well as long as I stay in the RadWindow; however, when I exit the RadWindow (returning to the calling page) and come back again, the file browser didn't popup at all no matter how many times I click the SELECT button.

    The same issue was found when I tried this on IE8 and IE9.  Any idea of what might have caused this?

    Thanks.
    Emily
  2.
  3. Answer
    Peter Filipov
    Admin
    Peter Filipov avatar
    1028 posts

    Posted 02 Aug 2013 Link to this post

    Hello Emily,

    Thank you for contacting Telerik Support.

    RadAsyncUpload control use Silverlight/Flash/IFrame module under IE9- browsers. The first two are based on the popular plugins. Sometimes the plugins have unexpected behavior which unfortunately is beyond our control. In order to determine whether your issue comes from them please set DisablePlugins property to true. This will force the control to use IFrame module (it is based on standard input type='file' element).
    If you still reproduce the mentioned behavior please setup a working sample project and send it back for a local investigation.

    I will be glad to assist you further.

    Regards,
    Peter Filipov
    Telerik
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