Safari not displaying RadWindow properly.

[vincent]

In IE and FF this is displayed properly.  However, in Safari, I get the right window height, however the actual content is condensed and I see scroll bars.  Any ideas on why this happens on Safari?

Thanks.

[Georgi Tunev]

Hello Vincent,

Would you please post the code that you used for this scenario? I would also recommend not to use global styles on a page where you have 3rd party controls - I see from the screenshot that you are using a global style for LI elements that interferes with the RadWindow's buttons.


All the best,
Georgi Tunev
the Telerik team

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[vincent]

Here is my code:


<telerik:RadWindowManager  
    ShowContentDuringLoad="false"
    Skin="<%$ AppSettings:telerikSkin %>"
    ID="RadWindowManager1"  
    runat="server"
    Modal="true"
    DestroyOnClose="false"
    ReloadOnShow="true"
    VisibleStatusbar="false"
>
 <Windows>
   <telerik:RadWindow
        runat="server"
        id="winOrg"
        ClientCallBackFunction="OrgCallBackFunction"
        NavigateUrl="<%# OrgAddURL %>"
        OpenerElementID="lnkAddOrg"
        Width="800"
        Height="590"
      
    ></telerik:RadWindow>
 </Windows>
</telerik:RadWindowManager>

[Georgi Tunev]

Hi Vincent,

Please upgrade to a recent version of the control - I see that you are using the ClientCallBack property which was removed couple of updates before. Once you upgrade, you should not experience this problem anymore.

All the best,
Georgi Tunev
the Telerik team

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Watch a video on how to optimize your support resource searches and check out more tips on the blogs.

[vincent]

Hi, We can't upgrade without purchasing a new license.  What is the work-around?

[vincent]

Are you new controls backwards compatible?  We upgraded in the past and ended up having to fix many areas related to the telerik controls.

Thanks.

[vincent]

If you guys removed the ClientCallBack, wouldn't upgrading break my app even more? 

[vincent]

Any work around?

[Georgi Tunev]

Hello Vincent,

First, what is the version from which you are upgrading? If it is pre-Q1 2009 and you are using custom skins, you will have to rework the skins as well. More information on the subject is available in these blog posts:

http://blogs.telerik.com/tervelpeykov/posts/09-02-23/radcontrols_for_asp_net_ajax_receive_a_major_face-lift.aspx
http://blogs.telerik.com/tervelpeykov/posts/09-03-20/using_pre-q1_2009_skins_with_q1_2009.aspx

As for the ClientCallBack property, yes, the logic should be changed. This is a minor change and you should not experience problems with it - check this help article that shows how the argument can be passed in the OnClientClose event handler:
http://www.telerik.com/help/aspnet-ajax/window_programmingusingradwindowasadialog.html

If you experience any problems, please do not hesitate to contact us - just open a support ticket with a sample project that reproduces the problems and we will help you upgrade right away.


Greetings,
Georgi Tunev
the Telerik team

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[vincent]

The version I'm using is RadControls_for_ASP.NET_AJAX_2008_2_1001_dev.  We are not using any custom skins.  In the past, you've sent us css updates to fix Safari issues.

Do you know what changes have been made overall?  We are particularly concerned about any Scheduler upgrades that have been made.  We have made a considerable investment in time with regard to coding around this control.   Are the changes backwards compatible?

Please send me a workaround to the safari issue if there is one.

Thanks again.

[Georgi Tunev]

Hi Vincent,

Please open a support ticket and send us a sample project where this issue could be reproduced - I was unable to reproduce it locally with the version that you are using, so I assume that the problem might has something to do with your exact setup. We will check it and try to find a workaround for you, however at this point I cannot promise anything.


Sincerely yours,
Georgi Tunev
the Telerik team

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[Christopher Blickley]

I am experiencing this Safari issue as well with RadWindows using Q3 2008.  I am in the process of upgrading the controls, but I'm trying to figure out what i can do to quickly fix this issue in the meantime.  If only happens on Mac, on the Windows version of Safari it appears fine.

If there is anything I can do to get around this in the css files or something, that would be great.  I'm guessing that this has been happening for a while, but we didn't know it until someone with Safari on a Mac brought it to our attention.

-Chris

[Pierre MAUREL]

I have exactly the same problem, I hope someone will find a solution.

[Georgi Tunev]

Hello Chris,

Try setting ShowContentDuringLoad to true. If this doesn't help, however, you will need to upgrade.


Sincerely yours,
Georgi Tunev
the Telerik team

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[Doug Bass]

We are experiencing the same problem with version 2008.2.1001.20.  Have any workarounds been discovered?  Paying for an upgrade should not be required.

My apologies...  I tried setting ShowContentDuringLoad to True and it worked.