RadScheduler: Error when hitting the snooze button the second time.

4 posts, 0 answers
  1. Jose
    Jose avatar
    13 posts
    Member since:
    May 2009

    Posted 29 Feb 2012 Link to this post

    Hello
    I’m using RadScheduler and I’m getting an error when I hit the snooze button the second time.  I have past appointments that I snooze for 5 minutes but then, the reminder dialog pops up again immediately (did not wait 5 minutes) and it gives an error that says “Error: Object doesn't support property or method 'clone'”

    Please see pictures attached

    Your help will be apprecited

    Thanks

  2. Plamen
    Admin
    Plamen avatar
    3074 posts

    Posted 05 Mar 2012 Link to this post

    Hello Jose,

     
    I have inspected the behavior of the Reminder but could not reproduce such behavior. Here is a video of my test.

    Would you please let me know what else should I add or what steps should I do in order to observe this error?

    Greetings,

    Plamen Zdravkov
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
  3. Jose
    Jose avatar
    13 posts
    Member since:
    May 2009

    Posted 06 Mar 2012 Link to this post

    Hello there Plamen

    I created a test project (attached) in which I have been able to reproduce the problem consistently. Once you run the project, the reminder dialog will appear and the first item on the dialog will be selected.  You snooze it with the default selected (5 minutes) it works fine, but then the dialog appears (did not wait 5 minutes) for a second time and no item is selected on the reminder dialog, if you click in the snooze button with no item selected on the reminder dialog, then it errors out.

    (Microsoft JScript runtime error: Object doesn't support property or method 'clone')

    Noticed that if you select an item in the reminder dialog when it appears the second time, it will not error out. But this should not be the case.

    I have another question. In my example I have another reminder “ScheduledTaskId = 964”, which does not show up it all in the reminder dialog. Why is that?

    Thank you

    J

    P.S I see the web site does not allow me to load the project. How can I send it to you?

  4. Plamen
    Admin
    Plamen avatar
    3074 posts

    Posted 08 Mar 2012 Link to this post

    Hi Jose,

    You can submit a support ticket from your Telerik account that describes the issue and attach the project there.

    Greetings,

    Plamen Zdravkov
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
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