RadOrgChart with RadTool tips takes too long to fire.

2 posts, 0 answers
  1. John
    John avatar
    1 posts
    Member since:
    Mar 2012

    Posted 09 Apr 2012 Link to this post

    Hey Guys, I am currently  testing your tools, I am finding them really interesting. I am currently testing the OrgChart with the RadTool tip. Basically testing your example.  OrgChart / Using RadOrgChart with RadToolTip. When I run it on my computer, the RadToolTip takes a long time to fire my employeedetail control. Is there a setting for it not to take so long? 

    I am running the same code as the one you guys have on the example, the only difference, is that on the SQLdata I am running procedures instead of select statements. 
    Can you guys please help me? 

  2. Peter Filipov
    Peter Filipov avatar
    1028 posts

    Posted 11 Apr 2012 Link to this post

    Hi John,

    Straight to the question. There isn't a property which restricts the tooltip loading. The tooltip control is loaded as soon as the data is retrieved. After Setting Width and Height properties of the RadToolTip,  the loading panel will be shown which indicates that the data is loading.

    In our online demo the loading of the RadToolTip takes around 300 milliseconds. Could you please profile how long it takes to retrieve the data from your SQL server ? E.g. 
    var start = DateTime.Now;
    // Example: Thread.Sleep(5000);
    // execute here your logic for retrieving the data
    var end = DateTime.Now;
    var loadingTime = end - start;

    Keep in mind that when RadToolTip is used with an Ajax request the whole page life cycle is executed.

    In case you still experience the mentioned issue, please setup a working sample project, that reproduces the problematic behavior, and send it for a local test.

    Kind regards,
    Peter Filipov
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
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