Hello
We have been troubleshooting a SharePoint crawl problem with Microsoft in our environment,
and have narrowed the problem down to the RADEDITORMOSS.WSP solution.
If that solution is deployed to the site we are doing a full crawl, the W3WP.EXE process associated
with that application pool will continue to grow until a "System.OutOfMemoryException" error is thrown,
causing the W3WP service to crash, restart a new process, and the problem continues. While this is
happening, the W3WP Mem Usage goes continues to grow until it reaches about 960MB before it
crashes.
We have been troubleshooting a SharePoint crawl problem with Microsoft in our environment,
and have narrowed the problem down to the RADEDITORMOSS.WSP solution.
If that solution is deployed to the site we are doing a full crawl, the W3WP.EXE process associated
with that application pool will continue to grow until a "System.OutOfMemoryException" error is thrown,
causing the W3WP service to crash, restart a new process, and the problem continues. While this is
happening, the W3WP Mem Usage goes continues to grow until it reaches about 960MB before it
crashes.
We ran Process Explorer during the crawl and monitored the W3WP process, and can see that
Telerik.Web.UI.dll was using the most amount of memory
Once we retract the solution, and do a full crawl, the W3WP.EXE process only peaks at about 380MB
Mem Usage, Telerik.Web.UI.dll is no longer present in the Process Explorer, and the crawl completes
without any errors being thrown.
Please help us. The RadEditor is a vital part of our SharePoint solution, but we NEED to be able to
performa a full site crawl successfully
Thank you
Tony Ko
CUNY Queens College.