RadEditor Not Playing well with I.E 10/11

[Dave]

In our development and test environments using 4 or 5 RadEditors on a web forms page worked flawlessly.  After moving the code to our production environment we're only able to save the input using Chrome.   When entering data in I.E and pressing the "submit" button.  All data in the RadEditors is cleared and our internal error tracking mechanism returns and error saying that no data was entered.

There's nothing special about the way the Editors are set up.  Really at a loss here and looking for some direction.

Best regards
Dave

.aspx code of one of the controls... 

<div style="padding-top: 6px;">
    <telerik:RadEditor ID="radEditorCustomersAffected" runat="server" TextMode="MultiLine"
        Width="600px" Height="125px" ToolTip="List of customers affected by the change."
        MaxLength="4000" >
    <CssFiles>
      <telerik:EditorCssFile Value="./Styles/RadEditor.css" />
    </CssFiles>
       <Tools>
          <telerik:EditorToolGroup Tag="MainToolbar">
             <telerik:EditorTool Name="FindAndReplace" />
             <telerik:EditorSeparator />
             <telerik:EditorSplitButton Name="Undo">
             </telerik:EditorSplitButton>
             <telerik:EditorSplitButton Name="Redo">
             </telerik:EditorSplitButton>
             <telerik:EditorSeparator />
             <telerik:EditorTool Name="Cut" />
             <telerik:EditorTool Name="Copy" />
             <telerik:EditorTool Name="Paste" ShortCut="CTRL+V / CMD+V" />
             <telerik:EditorTool Name="LinkManager" ShortCut="CTRL+K"/>
          </telerik:EditorToolGroup>
          <telerik:EditorToolGroup Tag="Formatting">
             <telerik:EditorTool Name="Bold" />
             <telerik:EditorTool Name="Italic" />
             <telerik:EditorTool Name="Underline" />
             <telerik:EditorSeparator />
             <telerik:EditorSplitButton Name="ForeColor">
             </telerik:EditorSplitButton>
             <telerik:EditorSplitButton Name="BackColor">
             </telerik:EditorSplitButton>
             <telerik:EditorSeparator />
             <telerik:EditorDropDown Name="FontName">
             </telerik:EditorDropDown>
             <telerik:EditorDropDown Name="RealFontSize">
             </telerik:EditorDropDown>
          </telerik:EditorToolGroup>
       </Tools>
       <Content></Content>
       <TrackChangesSettings CanAcceptTrackChanges="False" />
    </telerik:RadEditor>
</div>

Code behind handling of data

    protected void SubmitButtonClicked(object sender, EventArgs e)
    {
        var _requestId = 0;
      if (!ValidateInput()) return;
      if (SubmitRequest(ref _requestId))
      {
        // Get the active request
        var _activeRequest = SessionHandler.GetActiveChangeRequest((Guid)ViewState["pageUniqueId"]);

        bool _promptPw;
        if (_activeRequest.IncludesPolicyWaiver && _activeRequest.AttachedWaiver == null)
          _promptPw = true;
        else
          _promptPw = false;

        DisplayConfirmation(true, _requestId, _promptPw);
      }
      else
      {
        DisplayConfirmation(false, _requestId, false);
      }
    }

// It fails here checking the 1st Editor content
 //Customers affected
      if (radEditorCustomersAffected.Content == "")
      {
        lblCustomersAffected.CssClass = "fieldName1RightHighlited";
        _message = "Must provide the customers affected.";
        StatusMessage.DisplayStatus(_message, false, Page);
        return false;
      }
      lblCustomersAffected.CssClass = "fieldName1Right";

[Dave]

Forgot to add that we're using version 2014.1.225.40.  thanks

[Ianko]

Hi Dave,

With the provided information I can only make assumptions why the described behavior is encountered. 

This could be related also to Ajax controls and further ASP.NET configuration matters. It would be better if you could isolate the problem ​in a simple project and provide it for further investigation.   

Regards,
Ianko
Telerik

 

 

[Nia]

I am also experiencing an issue with this version on IE. I can't copy text from Microsoft Word to the RadEditor without the bullet point format getting screwed up. It was perfectly fine in Chrome and Firefox just IE is the only one that is experiencing issue. 

[Ianko]

Hello Nia,

With IE11 browser, copying of MS Word content in editable areas is mostly handled by the browser. Therefore, RadEditor has no interaction with the HTML content that renders inside. 

You can read more about browser dependency on the case in here—http://docs.telerik.com/devtools/aspnet-ajax/controls/editor/managing-content/pasting-content/overview.

Therefore, you can try pasting the same content under IE in the plain editable div tag in this Dojo (http://dojo.telerik.com/AbanU) and see if the same happens. If yes, this is surely a job of the browser and RadEditor cannot somehow fix it after that. 

If, however, the situation happens only with RadEditor, please open an official support ticket or a new forum post and provide the MS Word file which you are testing with. 

Regards,
Ianko
Telerik