RadDatePicker and inconsistant popup

2 posts, 0 answers
  1. Christian
    Christian avatar
    6 posts
    Member since:
    May 2009

    Posted 19 Sep 2011 Link to this post

    Currently I am looking at a strange issue where some users are unable to get the RadDatePicker calendar to appear consistently in IE8.  It seems like if the user clicks in a very specific spot on the calendar button the popup appears.  We haven't been able to narrow it down further yet.

    We did a WebEx with one of our internal users that reported the problem and looked at the following

    • javascript is enabled - our site wouldn't work with it off
    • there are no javascript errors
    • there are no toolbars or plug-ins installed
    • the RadDatePicker on the Telerik demo site works for this particular person
    • the RadDatePicker for all of the pages this particular person says doesn't work appear fine for the development team
    • we even had the user try to fire the button with the spacebar and enter buttons but that did not work either
    • FireFox works fine

    Currently we are on the 2011.519.35 version.

    I am curious if anyone else has experienced this issue or has any further steps we should be doing to troubleshoot the issue.

    Thanks in advance
  2. Andrey
    Admin
    Andrey avatar
    836 posts

    Posted 23 Sep 2011 Link to this post

    Hi Christian,

    This information in not enough, to give you any useful advice, especially after you can not replicate the issue.

    Ask the person who reported the issue, to make a video how he is replicating the issue or to describe the exact steps needed to do so, thus we will be able to examine the steps and reproduce it at our side. Being able to reproduce it at our side we'll try to find  what is causing this behavior and what are the steps to overcome it.

    All the best,
    Andrey
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now
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