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RadControls for ASP.NET Q2 2009 SP1 Setup Error

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Marc Ross
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Marc Ross asked on 22 Oct 2009, 11:56 AM
Experienced members,

I am having an issue upgrading from a previous release of the RadControls.

Every time I try to install the Q2 controls, I recieve the error "Telerik RadControls for ASP.NET AJAX VSExtensions are installed. Please uninstall and restart this setup."

So I try to uninstall vai the "add remove programs", but its not there. How do i recover from this point?

My machine is configured as such;

Windows Vista 64bit
Visual Studio 08

See the attached screenshots.

Thanks in advance,

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Edward
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answered on 22 Oct 2009, 05:04 PM
Hi Marc,

I believe you'd find the following thread useful

http://www.telerik.com/community/forums/aspnet-ajax/vs-extensions/problems-during-install-uninstall.aspx

BR,
     Eddie
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Marc Ross
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answered on 22 Oct 2009, 07:16 PM
Thanks for the response, but the end result is the same.

The msiexec lines responded with "This action is only allowed for installed products."
And There was no telerik registry entry at that location.

So not sure...

Thanks again,
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Andrey
Telerik team
answered on 23 Oct 2009, 12:57 PM
Hello Marc Ross,

I am sorry for the problems you've had. The thread that Edward pointed to had an omission and was updated.

It correctly stated you need to delete a specific registry entry, namely

  • HKEY_LOCAL_MACHINE\SOFTWARE\Telerik\RadControlsForASPNETAJAXVSX,

     

which is correct, however if you are using a 64 bit OS the entry will be located in

  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ Telerik\RadControlsForASPNETAJAXVSX.

We have updated your Telerik points for helping us discover this omission.

Please, do not hesitate to contact us if you meet any further problems.

All the best,
Andrey
the Telerik team

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