I tried to reproduce the problem under the described conditions, but to no avail. The RadCaptcha appears to be functioning properly in the online demo
as well as in a sample page
that I prepared to test the issue. Please check whether the problem is reproducible in the attached sample and if it is not, what changes should be made in order to match your scenario.
Is the issue encountered on page load or is it triggered on click of an element on the page, e.g. the link for the audio functionality of RadCaptcha?
As you have already examined, Jing
is a quite useful screen capture tool and I would suggest utilizing it in order to record the steps that lead to the problem at hand. Note that Internet Explorer has a built in debugger that could be helpful in determining the exact part of the code that causes the problem. I would suggest including this in your recording as it will give additional information about the problem.
You can also test if the same behavior occurs on other machines. It is possible that the issue is related to your installation of Internet Explorer, for example due to corrupted plugins. If this is the case you can try resetting the browser to its default state. Is the QuickTime plugin available in your Internet Explorer
, as you have not mentioned it in your reply? If it is not, please install it and let me know whether the problem persists.
the Telerik team
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