[Solved] radalert issue with Prometheus RadWindow and Regular RadAjax

[SamVanity]

Hi,

I have a page that does the following with regular RadAjaxPanel:

Me.RadAjaxPanel1.ResponseScripts.Add("radalert('Settings saved successfully', 330, 100); ")

I was using the regular RadWindow, but I am in the process of moving to the new Prometheus version of RadWindow, and I was unable to get the radalert to work.

I only changed the control declaration, which was just one line:

<radW:RadWindowManager ID="RadWindowManager1" runat="server" />

and now it reads:

<telerik:RadWindowManager ID="RadWindowManager1" runat="server" />

This control is outside the RadAjaxPanel control. Of course I added the necessary scriptmanager (the page shows no error -> it is just the behavior that is not right).

Is this a known problem of the Prometheus RadWindow?

[Tsvetie]

Hello Sam Van,
I tried to reproduce the problem you describe, but to no avail - please find the page of my test project attached.

Could you please make sure that you are using the latest version of the Prometheus suite and in case the problem persists, open a new support ticket and send us a simple running project, demonstrating it.

Kind regards,
Tsvetie
the Telerik team

Instantly find answers to your questions at the new Telerik Support Center

[SamVanity]

it works with the latest version of the prometheus window control.

One problem ->

I have 2 "save" buttons, one of which situated at the top of a page and the other bottom. the page is long and requires scrolling to see the end of the page. This two buttons  when clicked will fire an alert using the prometheus window control. The top save button fires the alert box at the center of the page, but the bottom one fires the alert box at an invisible location (probably at the top of the page) which cause the entire page to pause (I can't scroll because the alert window is modal).

The original radwindow does not have this issue.

[Georgi Tunev]

Hi Sam Van,

I tried to reproduce the problem locally but to no avail. As a base I used the example Tsvetie gave you as I believe it matches your scenario. As you can see from the attached movie, radalert is working as expected. The result is the same when the buttons are in one panel as well.

Can you please let us know how your scenario differs from ours? If possible, please post here the code of your page so we can try to reproduce the problem locally.



Greetings,
Georgi Tunev
the Telerik team

Instantly find answers to your questions at the new Telerik Support Center

[SamVanity]

ok. I found the problem:

1) it only happens when you use firefox
2) it only happens when the RadWindow's Modal="true"
3) this issue is very severe (page not usable) because the radWindow (not just alerts, but any kind of window) is out of viewable area and you can't scroll at all.

Hope these are enough clues.

[Georgi Tunev]

Hi Sam,

Unfortunately we are still unable to reproduce the problem by following your instructions (second movie attached).

Please open a new support ticket and send us a sample project where the problem can be reproduced. We will check it right away.




Sincerely yours,
Georgi Tunev
the Telerik team

Instantly find answers to your questions at the new Telerik Support Center

[SamVanity]

I'd love to send over the project, but I am unable to because of the size of my current project and it needs data from our db.

Can you recommend a good method to send over an extensive project?

[Georgi Tunev]

Hello Sam,

There is no need to send the whole project. Try isolating the problem in a separate page which is not dependent on your real project and doesn't use databases. Send us that page (please make sure it can be run locally first) and we will check it right away.





Regards,
Georgi Tunev
the Telerik team

Instantly find answers to your questions at the new Telerik Support Center