Good evening,
I opened a support ticket in March, the first replies and the initial comunication with the support team was very prompt, however once the support team identified the erroneous behaviour, I was asked to give them some time to finda a solution... this was in the 24th of March.
There is no way for me to add any comments to the trouble ticket, my only option is to mark it as resolved.
Is this the normal level of support offered by Telerik or am I just an unfortunate soul... I have my manager on constantly asking for an update on the situation, and I have nothing to tell, nor any way to request a status.
The components are brilliant, but this support does not (in this case anyway) match up to the expected standard.
This is my cry out for help, and, maybe, a warning to any future customers whom might need to open a support ticket and what they might expect.
Ivo Valente.
I opened a support ticket in March, the first replies and the initial comunication with the support team was very prompt, however once the support team identified the erroneous behaviour, I was asked to give them some time to finda a solution... this was in the 24th of March.
There is no way for me to add any comments to the trouble ticket, my only option is to mark it as resolved.
Is this the normal level of support offered by Telerik or am I just an unfortunate soul... I have my manager on constantly asking for an update on the situation, and I have nothing to tell, nor any way to request a status.
The components are brilliant, but this support does not (in this case anyway) match up to the expected standard.
This is my cry out for help, and, maybe, a warning to any future customers whom might need to open a support ticket and what they might expect.
Ivo Valente.