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MOSS RadEditor shows internet explorer cannot display web page

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WebParts for SharePoint
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karim
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karim asked on 04 Jun 2010, 02:48 AM

Hi,

After installed and deployed MOSS RadEditor version 5.6.2.0 to SharePoint site, the RadEditor to edit List Items and to edit HTML fields body content intermittently shows internet explorer cannot display webpage.
For the RadEditor to edit List Items , when it shows ie cannot display web page the toolbar didn't render properly as well.
After refresh the page or few times refresh the page, then the RadEditor is working. 

Below is my ConfigFile.xml for RadEditor to edit HTML fields
<configuration>
 <property name="ToolbarMode">ShowOnFocus</property>
 <property name="ToolsWidth">680px</property> 
</configuration>

Below is my ListConfigFile.xml for RadEditor to edit HTML fields
<configuration>
 <property name="EditModes">Design,Html</property>
 <property name="Height">500px</property>
 <property name="Width">600px</property> 
</configuration>

Below is my  ToolsFile.xml
<root>
  <modules>
    <module name="RadEditorDomInspector" />
  </modules>
  <tools name="MossTools1">
    <tool name="AjaxSpellCheck" />
    <tool name="FindAndReplace" />
    <tool separator="true" />
    <tool name="Cut" shortcut="CTRL+X" />
    <tool name="Copy" shortcut="CTRL+C" />
    <tool name="Paste" shortcut="CTRL+V" />
    <tool separator="true" />
    <tool name="Undo" shortcut="CTRL+Z" />
    <tool name="Redo" shortcut="CTRL+Y" />
    <tool separator="true" />
    <tool name="MOSSLinkManager" shortcut="CTRL+K" />
    <tool name="Unlink" shortcut="CTRL+SHIFT+K" />
    <tool name="ImageManager" shortcut="CTRL+G" />
    <tool name="MOSSTemplateManager" />
    <tool separator="true" />
    <tool name="MOSSInsertTable" />
    <tool name="SetTableProperties" />
    <tool name="ToggleTableBorder" />
    <tool separator="true" />
    <tool name="MOSSInsertTableElement">
      <tool name="InsertRowAbove" />
      <tool name="InsertRowBelow" />
      <tool name="InsertColumnLeft" />
      <tool name="InsertColumnRight" />
      <tool name="DeleteRow" />
      <tool name="DeleteColumn" />
      <tool name="SplitCell" />
    </tool>
    <tool name="MergeColumns" />
    <tool separator="true" />
    <tool name="ToggleSource" />
    <tool name="FormatStripper" />
    <tool separator="true" />
    <tool name="MOSSRightToLeft" />
    <tool name="MOSSLeftToRight" />
    <tool separator="true" />
    <tool name="ForeColor" />
    <tool name="BackColor" />
  </tools>
  <tools name="MossTools2">
    <tool name="ApplyClass" />
    <tool name="FormatBlock" />
    <tool separator="true" />
    <tool name="FontName" />
    <tool name="FontSize" />
    <tool separator="true" />
    <tool name="Bold" shortcut="CTRL+B" />
    <tool name="Italic" shortcut="CTRL+I" />
    <tool name="Underline" shortcut="CTRL+U" />
    <tool separator="true" />
    <tool name="JustifyLeft" />
    <tool name="JustifyCenter" />
    <tool name="JustifyRight" />
    <tool separator="true" />
    <tool name="InsertOrderedList" />
    <tool name="InsertUnorderedList" />
    <tool separator="true" />
    <tool name="Indent" />
    <tool name="Outdent" />
  </tools>
  <contextMenus>
    <contextMenu forElement="*">
      <tool name="Cut"/>
      <tool name="Copy"/>
      <tool name="Paste"/>
    </contextMenu>
  </contextMenus>
</root>

Below is my ListToolsFile.xml
<root>
  <tools name="EnhancedToolbar">
    <tool name="Cut" shortcut="CTRL+X" />
    <tool name="Copy" shortcut="CTRL+C" />
    <tool name="Paste" shortcut="CTRL+V" />
    <tool name="FormatStripper" />
    <tool separator="true" />
    <tool name="Undo" shortcut="CTRL+Z"/>
    <tool name="Redo" shortcut="CTRL+Y"/>
    <tool separator="true" />
    <tool name="MOSSInsertTable" />
    <tool name="MOSSInsertTableElement">
      <tool name="InsertRowAbove" />
      <tool name="InsertRowBelow" />
      <tool name="InsertColumnLeft" />
      <tool name="InsertColumnRight" />
    </tool>
    <tool name="MOSSDeleteTableElement">
      <tool name="DeleteRow" />
      <tool name="DeleteColumn" />
    </tool>
    <tool name="SplitCell" />
    <tool name="MergeColumns" />
    <tool separator="true" />
    <tool name="MOSSLinkManager" />
    <tool name="ImageManager" />
  </tools>
  <tools name="BasicToolbar">
    <tool name="FontName" />
    <tool name="FontSize" />
    <tool separator="true" />
    <tool name="Bold" shortcut="CTRL+B" />
    <tool name="Italic" shortcut="CTRL+I" />
    <tool name="Underline" shortcut="CTRL+U" />
    <tool separator="true" />
    <tool name="JustifyLeft" shortcut="CTRL+L" />
    <tool name="JustifyCenter" shortcut="CTRL+E" />
    <tool name="JustifyRight" shortcut="CTRL+R" />
    <tool separator="true" />
    <tool name="InsertOrderedList" />
    <tool name="InsertUnorderedList" />
    <tool name="Indent" />
    <tool name="Outdent" shortcut="CTRL+M" />
    <tool separator="true" />
    <tool name="ForeColor" />
    <tool name="BackColor" />
    <tool separator="true" />
    <tool name="MOSSLeftToRight" />
    <tool name="MOSSRightToLeft" />
  </tools>
  <contextMenus>
    <contextMenu forElement="*">
      <tool name="Cut"/>
      <tool name="Copy"/>
      <tool name="Paste"/>
    </contextMenu>
  </contextMenus>
</root>

Thanks and Regards,
Sumilo

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Stanimir
Telerik team
answered on 08 Jun 2010, 11:52 AM
Hi karim,

Unfortunately I was not able to reproduce the problem. Could you confirm that you correctly extended your MOSS site with ASP.NET AJAX. Verify that you followed the instructions int one of the following tow articles.
Extending your MOSS site with Microsoft ASP.NET AJAX 1.0
Extending your MOSS site with Microsoft ASP.NET AJAX 3.5

If you think that you correctly configured the web.config file, send it to me. I will check it out and advise you further.

Regards,
Stanimir
the Telerik team

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karim
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Stanimir
Telerik team
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