Jason Rodman
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Jason Rodman
asked on 22 Jul 2009, 03:27 AM
I recently upgraded from the Q3 2008 version to the Q2 2009 version and noticed that my modal popup no longer work. There is no graying of the background, and everything behind the window is clickable. What changed?
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Stuart Hemming
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answered on 22 Jul 2009, 07:04 AM
Odd. I was getting that too, but only in our pre-existing app; any new pages I developed seemed to work OK.
I was also having problems where the width, height and skin were also being ignored.
In the end I've had to go back to Q1 2009 as deadlines are looming and there's too much to do without battling with that too.
Not helpful to you Jason, I know, but know at least that you're not alone. :-)
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Stuart
I was also having problems where the width, height and skin were also being ignored.
In the end I've had to go back to Q1 2009 as deadlines are looming and there's too much to do without battling with that too.
Not helpful to you Jason, I know, but know at least that you're not alone. :-)
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Stuart
0
Hello Jason,
We haven't made any changes in the modal functionality - as you can see in our demos, everything is working as expected.
It will be best to open a support ticket and to send us a small sample project where this issue could be reproduced. We will check it right away and do our best to help.
All the best,
Georgi Tunev
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We haven't made any changes in the modal functionality - as you can see in our demos, everything is working as expected.
It will be best to open a support ticket and to send us a small sample project where this issue could be reproduced. We will check it right away and do our best to help.
All the best,
Georgi Tunev
the Telerik team
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Stuart Hemming
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answered on 22 Jul 2009, 12:01 PM
Jason,
If you do create a support ticket for this, would you be so good as to copy the upshot here?
TVM,
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Stuart
If you do create a support ticket for this, would you be so good as to copy the upshot here?
TVM,
--
Stuart
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Accepted
Hi guys,
Indeed, you are correct and there was a problem with the Modality in a ceratin scenario . The mentioned scenario is when there is a RadWindowManager and you open a new RadWindow with radopen. What I can suggest for a temporary workaround is to choose one of the following approaches:
Regards,
Svetlina
the Telerik team
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Indeed, you are correct and there was a problem with the Modality in a ceratin scenario . The mentioned scenario is when there is a RadWindowManager and you open a new RadWindow with radopen. What I can suggest for a temporary workaround is to choose one of the following approaches:
- Declare the RadWindow in the markup, in the Windows collection of the manager - in this case, the modality will be respected when the RadWindow is opened.
- Use the client-side set_modal method to make the RadWindow modal.
The issue is already fixed and the fix will be available in our next internal build and in any later, too.
Regards,
Svetlina
the Telerik team
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Stuart Hemming
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answered on 22 Jul 2009, 02:31 PM
Svetlina,
Interesting.
Is there any evidence that this problem extends to Skin, Width and/or Height settings too?
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Stuart
Interesting.
Is there any evidence that this problem extends to Skin, Width and/or Height settings too?
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Stuart
0
Hello Stuart,
No, we are not aware of such a problem with skins, width or height and I believe that issues with them could not be relevant to the same problem. In case you continue experiencing problems, please prepare a sample, fully runnable reproduction demo, open a new support ticket and send it to us along with detailed explanations and some screenshots of the actual and the desired result and we will do our best to help.
Regards,
Svetlina
the Telerik team
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No, we are not aware of such a problem with skins, width or height and I believe that issues with them could not be relevant to the same problem. In case you continue experiencing problems, please prepare a sample, fully runnable reproduction demo, open a new support ticket and send it to us along with detailed explanations and some screenshots of the actual and the desired result and we will do our best to help.
Regards,
Svetlina
the Telerik team
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Jason Rodman
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answered on 22 Jul 2009, 03:47 PM
Very interesting. We have that exact scenario where we use the radwindowmanager.open() method to open windows. I will have to add the line to set the modal setting in client code as well I guess. Any idea when the next full release will be out with this fix in it?
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Stuart Hemming
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answered on 22 Jul 2009, 03:51 PM
Svetlina,
Thanks for the reply.
Unfortunately, due to very tight (and rapidly approaching) deadlines, we've had to abandon all hope of employing Q2 2009 for the time being. However, I will be revisiting this just as soon as I'm able and will get back to you.
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Stuart
Thanks for the reply.
Unfortunately, due to very tight (and rapidly approaching) deadlines, we've had to abandon all hope of employing Q2 2009 for the time being. However, I will be revisiting this just as soon as I'm able and will get back to you.
--
Stuart
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jfkrueger
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answered on 23 Jul 2009, 04:05 PM
Thanks, that did the trick. Still having an issue withe the clien-side center method as it only centers the window horizontally (shows up at the bottom of the page rather than in the center vertically) but i'll do another post on that.
Thanks again.
Thanks again.
0
Hi guys,
I am glad that the provided workaround works for you and as I al;ready said, the issue is fixed and you can download the next internal build and remove the workaround. As to any other issues, which are not relevant to modality, but to skins, client methods, etc I would like to kindly ask you to open separate threads which are straightforward up to the particular problem and best to also attach a sample reproduction demo there. This will help us provide you with a faster and better support and also will keep this thread easier to read for others who might encounter the problem we discussed here.
Best wishes,
Svetlina
the Telerik team
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I am glad that the provided workaround works for you and as I al;ready said, the issue is fixed and you can download the next internal build and remove the workaround. As to any other issues, which are not relevant to modality, but to skins, client methods, etc I would like to kindly ask you to open separate threads which are straightforward up to the particular problem and best to also attach a sample reproduction demo there. This will help us provide you with a faster and better support and also will keep this thread easier to read for others who might encounter the problem we discussed here.
Best wishes,
Svetlina
the Telerik team
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Jason Rodman
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answered on 27 Jul 2009, 01:18 PM
When is the next full release scheduled for release with this fix?
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Hello Jason,
I am not completely sure what exactly you mean by "full release" - in case you mean a major release, the next Q is scheduled for the end of October. Meanwhile there will be a Service Pack but I cannot give you an exact time estimate, it will be most probably around the end of August but I cannot confirm this for sure.
Meanwhile, I recommend to either use the one of the suggested workarounds whish are pretty simple and should not lead to any problems or use an internal build. We have introduced the internal builds system exactly for such cases and teh dlls there do not include the new developement but they contain only fixes - that is why they are stable and you can use them in production,. The new development which might cause issues is meanwhile tested and it is getting available when we have major release while teh internal build contain only bug fixes.
I hope that the provided information and suggestions are helpful, let me know if you have further questions.
Best wishes,
Svetlina
the Telerik team
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I am not completely sure what exactly you mean by "full release" - in case you mean a major release, the next Q is scheduled for the end of October. Meanwhile there will be a Service Pack but I cannot give you an exact time estimate, it will be most probably around the end of August but I cannot confirm this for sure.
Meanwhile, I recommend to either use the one of the suggested workarounds whish are pretty simple and should not lead to any problems or use an internal build. We have introduced the internal builds system exactly for such cases and teh dlls there do not include the new developement but they contain only fixes - that is why they are stable and you can use them in production,. The new development which might cause issues is meanwhile tested and it is getting available when we have major release while teh internal build contain only bug fixes.
I hope that the provided information and suggestions are helpful, let me know if you have further questions.
Best wishes,
Svetlina
the Telerik team
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Check out the tips for optimizing your support resource searches.