[Solved] Installation

[Donovan Kruger]

Hi
I have downloaded the demo version of the RadControls for ASP.NET

When i install it, i get an error message as follows :

This Installation package could not be opened. Contact the application vendor to verify that this is a valid windows installer package

I have downloaded it twice already to check if the download had a problem but I have received this error on both occasions.

Kind Regards.
D.Kruger

[Erjan Gavalji]

Hi Donovan,

It seems that some kind of an error has occurred on your side. Can you please, run the installer with logging enabled and send us the log file? Please, use a support ticket to be able to attach the file.

To run the installer with logging enabled, please, use the following steps:

• Open a command prompt;
• Navigate to the folder, where the RadControls for ASP.NET AJAX installer is located;
• Run the following command:
  msiexec /i Telerik.Web.UI_2009_2_701_[RELEASE].msi /limev Telerik.Web.UI.Install.log
  where RELEASE is either dev, or trial

Looking forward to your reply,
Erjan Gavalji
the Telerik team

Instantly find answers to your questions on the new Telerik Support Portal.
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[Donovan Kruger]

Hi

I have ran the command exactly as you have placed it in your post.

I get the same error about the windows application.

Where would it store the log file

Kind regards

D.Kruger

[Erjan Gavalji]

Hi Donovan,

The log file is named Telerik.Web.UI.Install.log  and is located in the folder where you started the command (i.e. the folder where the RadControls installer is).

Best,
Erjan Gavalji
the Telerik team

Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.

[Donovan Kruger]

Hi

Ok so i have pasted the file in C:\

then ran cmd from run

ran this command
msiexec /i Telerik.Web.UI_2009_2_701_trial.msi /limev Telerik.Web.UI.Install.log

Then i get the error message as previously stated.
No log file gets created withing the C:\ where the tool installation resides.

Kind Regards
D.Kruger

[Erjan Gavalji]

Hi Donovan,

I'm sorry, I've overlooked the actual message you get.

Just a hint - we identified errors with the installer started from a compressed folder. Can you check that you don't experience the same? Can you please, try updating your Windows Installer? Here is a download link:
http://support.microsoft.com/kb/893803

Let me know if that helped.
Best,
Erjan Gavalji
the Telerik team

Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.