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ImageManager not working in v5.8.15 (and v5.8.16)

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WebParts for SharePoint
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Peter Livsey
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Peter Livsey asked on 13 Jun 2012, 01:21 PM
Hi, we've been looking at upgrading our version of the RadEditor for Sharepoint to version 5.8.15 (although now version 5.8.16 has been released we've moved to evaluating that version on our development platform.

We are having problems using the 'ImageManager' button. When it is used to select an image the HTML for the <img> is not returned to the page.  If we use the 'MOSSImageManager' the HTML is returned to the page.

In our opinion the functionality of the 'ImageManager' is more suitable as it has a better interface for the content authors to use (particularly the upload function but also the image editor features) so we would like to continue using that version of the button.

In the ToolsFile.xml the tool we want to use is specified as
    <tool name="ImageManager" shortcut="CTRL+G" />

Is there any issue with the ImageManager button with the latest version of the RadEditor for Sharepoint?

Thanks
Peter

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Rumen
Telerik team
answered on 15 Jun 2012, 09:59 AM
Hi Peter,

Do you get any JavaScript errors on the page when the problem happens? When pressing the Insert Image, does the image get inserted?

Do you experience the problem with the latest build 5.8.15?


All the best,
Rumen
the Telerik team
Learn how the Telerik controls can be integrated in SharePoint 2007/2010 from this resource. To watch them in action, explore our online SharePoint 2010 and SharePoint 2007 demo sites.
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Peter Livsey
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answered on 15 Jun 2012, 10:14 AM
Hi
We don't get any Javascript errors when we go through the process of trying to add an image.  Everything appears to work correctly, the dialog box is displayed to select the image, we can enter the alt text etc but when we click the insert box the dialog box disappears but the image isn't inserted - looking at the html there's no <img> information returned to the content.

We've tried this on version 5.8.15 and have also downloaded version 5.8.16 and have the same problem.

Peter
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Rumen
Telerik team
answered on 18 Jun 2012, 10:53 AM
Hi,

Could you please perform the same test with the image manager of the built-in SharePoint WYSIWYG editor and see whether the image will be inserted?

The MOSSImageManager tool of RadEditor actually uses the ImageManager of the built-in SharePoint editor.

Best regards,
Rumen
the Telerik team
Learn how the Telerik controls can be integrated in SharePoint 2007/2010 from this resource. To watch them in action, explore our online SharePoint 2010 and SharePoint 2007 demo sites.
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Peter Livsey
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answered on 21 Jun 2012, 08:56 AM
Hi
Sorry for the delay in getting back to you.

If I add
    <tool name="MOSSImageManager" />
to the toolsfile and use that dialog to insert an image it works correctly and returns

<img alt="" style="border: 0px solid;" src="/SiteCollectionImages/PR.gif" />

to the editor html.

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Rumen
Telerik team
answered on 21 Jun 2012, 02:20 PM
Hi,

Then you can use the MOSSImageManager tool to insert images in the content area of SPRadEditor.

All the best,
Rumen
the Telerik team
Learn how the Telerik controls can be integrated in SharePoint 2007/2010 from this resource. To watch them in action, explore our online SharePoint 2010 and SharePoint 2007 demo sites.
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Peter Livsey
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answered on 22 Jun 2012, 08:01 AM
HI

As I said in my initial post the functionality of the 'ImageManager' is more suitable as it has a better interface for the content authors to use (particularly the upload function but also the image editor features) so we would like to continue using that version rather than the 'MOSSIMageManager'

Should 'ImageManager' actually work with the versions 5.8.15 & 5.8.16 of the RadEditor for Sharepoint?

Thanks

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Rumen
Telerik team
answered on 25 Jun 2012, 02:43 PM
Hi,

The problem is strange because if the Insert button of the manager does not work there should be a JavaScript error on the page. You can see in the following video that the Image Manager of RadEditor for MOSS 5.8.16 works as expected on our end: http://screencast.com/t/2CXLtWj4a.

Best regards,
Rumen
the Telerik team
Learn how the Telerik controls can be integrated in SharePoint 2007/2010 from this resource. To watch them in action, explore our online SharePoint 2010 and SharePoint 2007 demo sites.
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Peter Livsey
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answered on 25 Jun 2012, 03:24 PM
Hi

Although the 'ImageManager' button isn't returning any Javascript errors or content to the page when we try to use the 'DocumentManager' button we do get some errors. I'm assuming that they use similar functions to return content.

With the 'DocumentManager' button the 'Insert' button remains disabled after selecting the document to be inserted.  It gives the following error after selecting the document we want to add.


Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.2; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; InfoPath.2; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Timestamp: Mon, 25 Jun 2012 15:18:51 UTC


Message: Object doesn't support this property or method
Line: 737
Char: 4
Code: 0
URI: http://sharepointdev02:5002/_wpresources/RadEditorSharePoint/5.8.16.0__1f131a624888eeed/Resources/Telerik.Web.UI.DialogHandler.aspx?DialogName=DocumentManager&Skin=Default&Title=Document+Manager&doid=0c47adde-19f2-4656-9be7-b6f544ef1aa9&dpptn=


Message: Object doesn't support this property or method
Line: 578
Char: 4
Code: 0
URI: http://sharepointdev02:5002/_wpresources/RadEditorSharePoint/5.8.16.0__1f131a624888eeed/Resources/Telerik.Web.UI.DialogHandler.aspx?DialogName=DocumentManager&Skin=Default&Title=Document+Manager&doid=0c47adde-19f2-4656-9be7-b6f544ef1aa9&dpptn=

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Rumen
Telerik team
answered on 26 Jun 2012, 02:04 PM
Hi,

In such case, please open a support ticket, zip and send the contents of the \Program Files\Common Files\Microsoft Shared\web server extensions\wpresources\RadEditorSharePoint\5.8.16.0__1f131a624888eeed\Resources\ folder as well as the web.config file of your MOSS site.

Kind regards,
Rumen
the Telerik team
Learn how the Telerik controls can be integrated in SharePoint 2007/2010 from this resource. To watch them in action, explore our online SharePoint 2010 and SharePoint 2007 demo sites.
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Rumen
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Peter Livsey
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