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HTTP Error 404 - File or directory not found. When downloading a file.

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FileExplorer
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Suresh
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Suresh asked on 28 Aug 2013, 08:34 AM

We have customized the physical location as well as file download behavior by using the sample code files 'CustomFileSystemProvider.cs' and 'FileSystemHandler.ashx'. The implementation works fine on developer machine, but getting 404 error on production server.
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The page cannot be found
The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.
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Please try the following:
•Make sure that the Web site address displayed in the address bar of your browser is spelled and formatted correctly.
•If you reached this page by clicking a link, contact the Web site administrator to alert them that the link is incorrectly formatted.
•Click the Back button to try another link.

HTTP Error 404 - File or directory not found.
Internet Information Services (IIS)

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Technical Information (for support personnel)
•Go to Microsoft Product Support Services and perform a title search for the words HTTP and 404.
•Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled Web Site Setup, Common Administrative Tasks, and About Custom Error Messages.
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Is that some configuration related to .ashx is missing on the server or what could be the issue.  Please suggest.

Thanks,

Suresh.C

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Vessy
Telerik team
answered on 02 Sep 2013, 09:33 AM
Hello Suresh,

Most probably the experienced error is due to permission limitations. You can find detailed information on how to test for such in the following FileExplorer's help article: Troubleshooting

I hope this helps.

Regards,
Veselina Raykova
Telerik
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Vessy
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