how fast is telerik premium support ?

[Vlad]

I am having issues everyday with telerik controls  and have no more time to do research and find answers,
looks like we mistakenly thought that telerik controls are not just cool looking but also easy to use (well they are easy to use with datasource controls which we can not use). By some reason
our client still did not purchase controls and I am forced to use public forum for help, I am spending more time on user interface then on business side and we going down as deadline closing in, at the moment I can surely say that in the last two weeks I would have done 30% more in notepad/php and javascript and would get close on completion but clients insists on  "cool" and .net. I am going to halt development until I get access to premium support but would like to know how fast it is for paid customers, I can not wait for an answers all day.

[Georgi Tunev]

Hello Vlad,

The priority support package includes 24h response time in business days (Mo-Fri), although we usually manage to reply faster than that (more information on the subject can be found here. ). The forums are a community resort and we monitor them closely, but we don't guarantee a timely reply to questions posted in them.

All the best,
Georgi Tunev
the Telerik team