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Help files for the June release

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Matt Smith
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Matt Smith asked on 06 Jul 2015, 08:43 PM
Where are the help files for the June release? Are they no longer being created?

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Vessy
Telerik team
answered on 07 Jul 2015, 01:59 PM
Hi Matt,

There is no offline help with the latest release and will not be shipped from now on, as we have migrated our documentation to GitHub. We are planning on providing the git repository so it can be built locally, but sill I am notable to give you any firm estimate when this feature will be available.

In the meantime, can you provide us some details on why you need the offline documentation? What is your opinion about the idea of having public GitHub repository that can be built locally?

Thank you in advanced for the shared feedback.

Regards,
Vessy
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Matt Smith
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answered on 07 Jul 2015, 02:14 PM

Real simple, no internet.

Ever try travelling and you need consult the online help and you don't have a connection? There ya go. Airplan, no connection. Train, no connection, sitting in the terminal, no connection. Your internet goes out, no connection. With local help you never have to worry about getting the documentation for a method or property.

You cannot assume that internet is 100% reliable. Cables get dug up by mistake and you could be out for hours or days without a connection. We are not at the point of where we have wired and wireless connections which we can switch seamlessly between.

I do have a fast wired connection, so it is not an issue of speed. And yes, when the internet does go down when you are your desk, panic sets in immediately because you know you do not have the ability to search for answers. With local help files, you are not totally in the dark. They may not fully answer your questions and you will need stackoverflow.com to come to the rescue as some point, but at least you can remain somewhat productive.

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Vessy
Telerik team
answered on 09 Jul 2015, 02:45 PM
Hi Matt,

Thank you for the provided feedback. We cannot help but agree that having access to information independently on the Internet connection is a vital part of the developer's work. This is why I am glad to inform you that the GitHub repository of our documentation is now public so you can clone its content on your development machine from here:
https://github.com/telerik/ajax-docs

There is also a wiki section in the repo which provides detailed explanation on how to clone the repository and build the site locally:
https://github.com/telerik/ajax-docs/wiki


Kind regards,
Vessy
Telerik
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Matt Smith
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answered on 09 Jul 2015, 02:54 PM

Well, not knowing how to use any of the tools you reference in the running locally, this is not much help (sorry for the pun). I don't have time to jerk around with poorly documented stuff. I have deadlines to meet which my customers expect me to make.

 Being able to click and install is really what I want. I don't see why this cannot be part of the installation packages especially if you have fully abandoned the MS help system.

 What I just don't understand is that things are supposed to get easier, not harder. That is why we all write code. To make it easier to do things.

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Vessy
Telerik team
answered on 14 Jul 2015, 02:32 PM
Hi Matt,

We understand and agree with the points listed by you. Providing access to the GitHub repository of our documentation is only a temporary solution and we keep on researching for a better option for shipping our documentation (was it as a built *chm, a web site archive, etc.). Migrating our documentation to GitHub (and mark-down) respectively, gives many advantages both for us an our users (search, history, client contributions, etc) and we are trying to bring the disadvantages to zero.

Long story made short - we will try to provide a downloadable offline version of the documentation as soon as possible. Please, excuse us for the caused inconveniences in the meantime.

Regards,
Vessy
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Philippe
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answered on 07 Oct 2015, 08:45 AM
There is still not offline version of your documentation (CHM) ?
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Nencho
Telerik team
answered on 12 Oct 2015, 07:15 AM
Hello Philippe,

Indeed the offline documentation is still not available. However, it will be in our upcoming Service Pack. In addition, if you have an urgent need of the offline documentation, I would suggest you to submit a support ticket, where we can provide you with a copy of the chm file.

Regards,
Nencho
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Philippe
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answered on 11 Jan 2016, 02:34 PM
There is still not offline version of your documentation (CHM). Will you really provide this offline documentation ?
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Nencho
Telerik team
answered on 14 Jan 2016, 09:17 AM
Hello Matt,

Indeed we were unable to include the chm file for the documentation into our recent official release. However, it is available, and I would suggest you to submit  a support ticket, where I can provide you with an ftp account and upload the chm there so you could be able to download it at your end.

Regards,
Nencho
Telerik
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Matt Smith
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Vessy
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Matt Smith
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Philippe
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Nencho
Telerik team
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