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Grid Paging screws template buttons

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The KID
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The KID asked on 23 Oct 2008, 09:45 PM
Dear Telerik

Please accept with all my frustration when i say your grids suck. Allow me to elaborate. I have grid with paging. There is template column with a button that will generate a PDF when clicked. I'm using your Ajax Manager to control the page. On the first grid page the button works like it should. But if i page on the grid then the button breaks and nothings happens. Why can't that button work on all the pages on the grid like it should!?

And oh yeah, in case your wondering, yes i am already registering my buttons with the script manager and i have another function verifying the ajax is off on the buttons. It's almost like the grid only turns the ajax off on the first page.

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Iana Tsolova
Telerik team
answered on 27 Oct 2008, 03:24 PM
Hello Mike,

Have you tried disabling the ajax at all and check if it makes any difference?

Sending a sample project where we could replicate the issue would help a lot in finding a resolution for you. Thus I could have a better understanding of your scenario and your RadGrid and RadAjaxManager settings.

Best wishes,
Iana
the Telerik team

Check out Telerik Trainer, the state of the art learning tool for Telerik products.
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Levi
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answered on 27 Oct 2008, 07:05 PM
Hello Mike. The word a-hole comes to mind when reading your post.

To Telerik,
I would like to second that Telerik should really up their quality assurance testing. I spend more time dealing with bugs (and reporting them) than actually using the controls. Even some of the demos raise script errors that cause them to stop working. I've reported probably five or more bugs related to using the rad controls in a dynamically loaded user control, which is a very common scenario that Telerik obviously has done no testing on. I also had to stop using the RadAjaxManager altogether and switch to MS updatepanels due to bugs that occured with the telerik components, but worked fine with the equivelant Microsoft ones.

As I abandon more and more telerik controls in favor of built in ones, I start to ask myself where the value add iss. If it wasn't for the skins and the Grid grouping, I thnk I would have bailed long ago. You guys often make for it with excellent support. Please consider doing more testing in the future, because I have wasted 60 hours or more dealing with these forums, debugging, and support requests.

I love your controls, but yes they can be frustrating when they don't work.
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Iana Tsolova
Telerik team
answered on 29 Oct 2008, 02:28 PM
Hi Levi and Mike,

Although we are constantly working on improving both our control suites and testing routines, we have already established a rigorous cycle of development, testing, as well as support and maintenance for our products.

I can agree that implementing advanced functionality with our controls might require further efforts. And that is why we provide a wide range of support resources: online help; online demos with sample code and full descriptions; a code library section with runnable sample project for different scenarios; knowledge base; self-paced tutorial, sample projects, etc. In addition, very often we provide custom projects suiting your requirements.
However, any time you have difficulties in using our controls we would gladly help. Your improvement suggestions are always welcome and considered.

Regarding the loading user controls and RadAjax issues of Levi, the following resources contain additional information on the basic approach:
http://www.telerik.com/help/aspnet-ajax/ajxloadusercontrols.html
http://demos.telerik.com/ASPNET/Prometheus/Ajax/Examples/Manager/UserControl/DefaultCS.aspx

Nevertheless, providing more information on a particular setup inevitably requires a few iterations in our communication, but there has not been a single instance of an unresolved problem.
That being said, I would recommend that you open formal support tickets, and provide additional details on any specific issue which you have encountered with a control. It will be addressed promptly, and I am confident that any frustration will be eliminated.

Best wishes,
Iana
the Telerik team

Check out Telerik Trainer, the state of the art learning tool for Telerik products.
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The KID
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Iana Tsolova
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Levi
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