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Failed to install Telerik Control Panel on Windows 7 64 bits

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LTSB
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LTSB asked on 14 Dec 2013, 11:25 AM
We have following error when install Telerik Control Panel

Application Version: 2013.4.1210.1
Description: Application needs to close
Details:
Telerik.CommonInstaller.InstallerUIBase.Navigation.NavigationException: Getting view model failed. ---> Telerik.CommonInstaller.Application.Exceptions.ProductServiceException: Failed to create Products due to invalid product definition. ---> System.InvalidOperationException: Sequence contains no elements
   at System.Linq.Enumerable.First[TSource](IEnumerable`1 source)
   at Telerik.CommonInstaller.ProductInfoService.ProductInfoService.GetProductDetails(String productCode)
   at Telerik.CommonInstaller.Application.ControlPanel.Helpers.ControlPanelItemModelFactory.GetProductDetails(String productCode)
   at Telerik.CommonInstaller.Application.ControlPanel.Helpers.ControlPanelItemModelFactory.CreateProductVersionBase(RawProductVersion productVersion)
   at Telerik.CommonInstaller.Application.ControlPanel.Helpers.ControlPanelItemModelFactory.CreateControlPanelItemModel(RawProductVersion latestRawVersion, IEnumerable`1 allVersions, Boolean isLicenseActive, InstalledProductDetector upgradeHelper)
   at Telerik.CommonInstaller.Application.ControlPanel.Helpers.ControlPanelItemModelFactory.GetControlPanelItemModel(IList`1 productVersionsPerProductCode)
   at Telerik.CommonInstaller.Application.ControlPanel.Helpers.ControlPanelItemModelFactory.GetControlPanelItemModels(IList`1 productVersionLicenses)
   at Telerik.CommonInstaller.Application.ControlPanel.Services.ControlPanelProductService.GetControlPanelItemModelsPrivate()
   at Telerik.CommonInstaller.Application.ControlPanel.Services.ControlPanelProductService.<GetControlPanelItemModels>b__0()
   at Telerik.CommonInstaller.Application.Services.ProductService.CatchAndRethrow[T](Func`1 action)
   --- End of inner exception stack trace ---
   at Telerik.CommonInstaller.Application.Services.ProductService.CatchAndRethrow[T](Func`1 action)
   at Telerik.CommonInstaller.Application.ControlPanel.Services.ControlPanelProductService.GetControlPanelItemModels()
   at Telerik.CommonInstaller.ControlPanel.ViewModels.PageViewModelRepository.get_ProductsPageViewModel()
   at Telerik.CommonInstaller.ControlPanel.ViewModels.PageViewModelRepository.GetViewModel[T](Object argument)
   at Telerik.CommonInstaller.InstallerUIBase.Navigation.NavigationControllerBase.<>c__DisplayClass6`2.<GetViewModelAndNavigateToSubsequentPageAsync>b__4(Object sender, DoWorkEventArgs args)
   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
   --- End of inner exception stack trace ---
   at Telerik.CommonInstaller.InstallerUIBase.Navigation.NavigationControllerBase.<>c__DisplayClass6`2.<GetViewModelAndNavigateToSubsequentPageAsync>b__5(Object sender, RunWorkerCompletedEventArgs args)
   at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)
   at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

How to fix that?
Thank you

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Petar
Telerik team
answered on 17 Dec 2013, 09:11 AM
Hi Delchev,

Thank you for contacting us!

I am sorry to hear that you are experiencing issues when using the Telerik Control Panel. The application crash is due to a connectivity issue. Can you check with you network administrator and ensure that connectivity to www.telerik.com is not blocked for some reason? If the connectivity issue remains then I can only suggest you to use the offline msi installer packages. You can download them through your Telerik account under the "Products and Subscriptions" section.

I hope this helps. Should you have any further questions don't hesitate to contact us again.


Regards,
Petar
Telerik

Explore the entire Telerik portfolio by downloading Telerik DevCraft Ultimate.

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steven
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answered on 22 Aug 2014, 02:55 AM
There is no network to deal with. It is being installed on a home computer.
An installation is supposed to install the software not look online to get the products installed.
Please read the error description again and let me know how to fix it.
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steven
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answered on 22 Aug 2014, 02:57 AM

I followed the instructions to install the products and I downloaded them from the subscription. This is how I got the error.

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steven
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answered on 22 Aug 2014, 02:58 AM
I DID can download them through your Telerik account under the "Products and Subscriptions" section AND THEY WILL NOT INSTALL
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Marin Bratanov
Telerik team
answered on 22 Aug 2014, 08:13 AM

Hello Steven,

I have, again, removed the profanity from your posts while attempting to keep the relevant information. Please, refrain from using such language in our forums in the future because it will not be tolerated.

At this point I advise that you examine my answer in your other thread on the same matter that actually has the error in it: http://www.telerik.com/forums/devcraft-suite-installation-issue#mWBo-wLy_0G-tHyX49P5sg. I will follow up shortly in your tickets with more private information associated with you account. What I can say at this point is that, most likely, you have downloaded the ControlPanel or the WebInstaller that both need Internet connection and the Telerik.StandaloneUtils assembly and not the full installation packages for individual products.


Regards,

Marin Bratanov
Telerik
 

Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

 
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LTSB
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Petar
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steven
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Marin Bratanov
Telerik team
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