I get the attached screen print of the message I recieve when I run the RadControls_for_ASP.NET_AJAX_2009_3_1103_dev.msi downloaded file
I have downloaded all of the additional zip files as well and still can't successfully install the upgrade........HELP?
I have downloaded all of the additional zip files as well and still can't successfully install the upgrade........HELP?
5 Answers, 1 is accepted
0
Hi Dick,
I'm sorry for you getting this problem.
This is the standard error message screen.
Can you please, start the installer with logging enabled and send us the log file?
The log file would give us some more details about where did the installer fail and we will try helping asap.
Kind regards,
Erjan Gavalji
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
I'm sorry for you getting this problem.
This is the standard error message screen.
Can you please, start the installer with logging enabled and send us the log file?
Here are the steps for running the installer with logging enabled:
- Open a command prompt;
- Navigate to the folder, where the RadControls for ASP.NET AJAX installer is located;
- Run the following command:
msiexec /i Telerik.Web.UI_2009_3_1103_[RELEASE].msi /limev Telerik.Web.UI.Install.log, where RELEASE is either dev, or trial
The log file would give us some more details about where did the installer fail and we will try helping asap.
Kind regards,
Erjan Gavalji
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
0
Dick
Top achievements
Rank 1
Rank 1
answered on 10 Nov 2009, 02:59 PM
Attached is the result I got when doing what you suggested. Did I not get the right files?
0
Hi Dick,
You should just navigate to the D:\Projects\BOEProject\Telerik\Licensed Downloads\2009_3_1103_Release folder in the command line. The command line screenshot shows that the current folder is the D:\Projects\BOEProject\Telerik\Licensed Downloads one. A "cd 2009_3_1103_Release" command should do the job so that you can start the
msiexec /i RadControls_for_ASP.NET_AJAX_2009_3_1103_DEV.msi /limev Telerik.Web.UI.Install.log
command then.
Kind regards,
Erjan Gavalji
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
You should just navigate to the D:\Projects\BOEProject\Telerik\Licensed Downloads\2009_3_1103_Release folder in the command line. The command line screenshot shows that the current folder is the D:\Projects\BOEProject\Telerik\Licensed Downloads one. A "cd 2009_3_1103_Release" command should do the job so that you can start the
msiexec /i RadControls_for_ASP.NET_AJAX_2009_3_1103_DEV.msi /limev Telerik.Web.UI.Install.log
command then.
Kind regards,
Erjan Gavalji
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
0
Dick
Top achievements
Rank 1
Rank 1
answered on 10 Nov 2009, 05:25 PM
That didn't fix the error ..... See Attached
0
Hi Dick,
As some kind of duplication occurred between the support ticket and this forum thread, I'm pasting my reply here:
Thanks for the log. Having looked at it I believe the error is related to either a corrupted download, or the MSI file located in a compressed drive/folder. Can you try re-downloading the redistributable to a non-compressed location and run it again?
Kind regards,
Erjan Gavalji
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
As some kind of duplication occurred between the support ticket and this forum thread, I'm pasting my reply here:
Thanks for the log. Having looked at it I believe the error is related to either a corrupted download, or the MSI file located in a compressed drive/folder. Can you try re-downloading the redistributable to a non-compressed location and run it again?
Kind regards,
Erjan Gavalji
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.