editor image manager refresh image / save image doesn't work very well

2 posts, 0 answers
  1. lan luo
    lan luo avatar
    48 posts
    Member since:
    May 2010

    Posted 11 Jul 2012 Link to this post

    Hi Telerik team,

    We have an issue with image manager in the editor. When we refresh page or save image, it throws error message.

    Details :

    1. we use Web Farm
    2. telerik product version : 2012.1.411.40
    3. the issue is not browser specific
    4. random happens but not always
    5. error message ( please see the attachment )
        "System.NullReferenceException: Object reference not set to an instance of an object.
         at Telerik.Web.UI.ImageEditor.ImageEditorCacheHandler.SendImage"


    Please help us out.

    Thanks,

    Lan
  2. Rumen
    Admin
    Rumen avatar
    14413 posts

    Posted 16 Jul 2012 Link to this post

    Hi Lan,

    The RadControls for ASP.NET AJAX have no issues if the webfarm is configured with a sticky session or if a state server is used to share the session between web servers. Please, make sure that you are using one of both options in your webfarm to ensure seamless operation of RadImageEditor.

    Best regards,
    Rumen
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
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