Steven Gladstone
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Rank 1
Steven Gladstone
asked on 09 Jan 2008, 04:06 PM
2 questions.
Firstly i have a client, that am making a website for, and its currently going into review via a dev site. Everything when i look at it works fine [almost see second question]. However the client cannot seem to see the buttons. Now this is not coming from the client direct, my project manager has been in the same room as them when we initially showed it to them, and the buttons weren't there. [i will confirm if the functionality works though as i have forgotten what he said]. The only thing that we can think of is the firewall between them and our dev site. Would this be correct and if so, any ideas?
Second question. Using the prom. editor along with the rad tabs. It seems that editors hidden behind tabs don't have their editing area activated, until you switch to html mode and back. And if you too quick, and hit a tab before the editors have fully loaded on the first tab, and go back, those editors have lost their ability to be edited, again until you switch to HTML mode and back...any ideas on this?
Cheers
Firstly i have a client, that am making a website for, and its currently going into review via a dev site. Everything when i look at it works fine [almost see second question]. However the client cannot seem to see the buttons. Now this is not coming from the client direct, my project manager has been in the same room as them when we initially showed it to them, and the buttons weren't there. [i will confirm if the functionality works though as i have forgotten what he said]. The only thing that we can think of is the firewall between them and our dev site. Would this be correct and if so, any ideas?
Second question. Using the prom. editor along with the rad tabs. It seems that editors hidden behind tabs don't have their editing area activated, until you switch to html mode and back. And if you too quick, and hit a tab before the editors have fully loaded on the first tab, and go back, those editors have lost their ability to be edited, again until you switch to HTML mode and back...any ideas on this?
Cheers
1 Answer, 1 is accepted
0
Hi Steven,
All buttons are in a single editor image that is built into the Telerik.Web.UI.DLL as an embedded resource.
The image is applied to each tool within its classname, there is no <img> tag.
So, it is possible that the tools image does not get through because of a firewall blocking it, or because of the clients' browser settings that might have css turned off.
You are the first to report an issue - so far we have not encountered any issues with the css of the editor being blocked by a browser.
Our suggestion - use Fiddler to see if all imgs get served to the client-side, and whether the client browser is configured with its default settings, and not with some strange restrictions.
In regards to your second question: Could you please open a support ticket and send a sample project that demonstrates the issue? I will examine it and try to provide a working solution.
Kind regards,
Rumen
the Telerik team
Instantly find answers to your questions at the new Telerik Support Center
All buttons are in a single editor image that is built into the Telerik.Web.UI.DLL as an embedded resource.
The image is applied to each tool within its classname, there is no <img> tag.
So, it is possible that the tools image does not get through because of a firewall blocking it, or because of the clients' browser settings that might have css turned off.
You are the first to report an issue - so far we have not encountered any issues with the css of the editor being blocked by a browser.
Our suggestion - use Fiddler to see if all imgs get served to the client-side, and whether the client browser is configured with its default settings, and not with some strange restrictions.
In regards to your second question: Could you please open a support ticket and send a sample project that demonstrates the issue? I will examine it and try to provide a working solution.
Kind regards,
Rumen
the Telerik team
Instantly find answers to your questions at the new Telerik Support Center