Drag and drop in Safari

13 posts, 0 answers
  1. Jess
    Jess avatar
    6 posts
    Member since:
    Aug 2008

    Posted 09 Dec 2010 Link to this post

    Looks like drag and drop within the scheduler does not work correctly in Safari when you scroll.  The scroll causes an offset of where the appointment/task is dropped and loses where the mouse is within the scheduler making it appear not to work.  I was able to reproduce in your demo for drag and drop.  

    To recreate:

    1.  scroll down in the scheduler
    2.  drag an appointment

    Notice the jump in the scheduler and the scrollbar.

    Any help would be appreciated.
  2. Veronica
    Admin
    Veronica avatar
    1213 posts

    Posted 13 Dec 2010 Link to this post

    Hi Jess,

    I am not sure if I make the right steps to reproduce the issue. Could you please send us a  sample video or screenshot describing the problem?

    Please take a look at the attached video for what I got as a result.

    Best wishes,
    Veronica Milcheva
    the Telerik team
    Browse the vast support resources we have to jump start your development with RadControls for ASP.NET AJAX. See how to integrate our AJAX controls seamlessly in SharePoint 2007/2010 visiting our common SharePoint portal.
  3. Jess
    Jess avatar
    6 posts
    Member since:
    Aug 2008

    Posted 13 Dec 2010 Link to this post

    To provide you with more detail...  I went to this demo:

    http://demos.telerik.com/aspnet-ajax/scheduler/examples/draganddropintegration/defaultcs.aspx?product=scheduler

    In SAFARI only, I dragged two appointments onto the scheduler.  Both of the appointments should be after 10am.  Scroll the scheduler down so that the one of the appointments is still in view (but the scrollbar is NOT at the top).  Drag the appointment down.  Upon initial drag, I am scrolled to the top of the scheduler in your example and the appointment has an offset equivalent to the scroll.  Upon drop, I am unable to drag the appointment again (when I scroll down again).  It appears this way, but due to the offset (I believe), the scheduler has actually lost the position of where I am dragging from.

    If you need me to record my screen, I can work on that, but I am not having any issue repeating this behavior.  It happens every time.

    Let me know if this helps.

    Thanks.
  4. Jess
    Jess avatar
    6 posts
    Member since:
    Aug 2008

    Posted 13 Dec 2010 Link to this post

    FYI...  I just took a look at your screen capture.  My issue is with appointments already within the schedule not dragging them on it.

  5. Veronica
    Admin
    Veronica avatar
    1213 posts

    Posted 16 Dec 2010 Link to this post

    Hello Jess,

    Could you please make a video with Jing so I can follow easily the steps to reproduce the issue?
    Thank you!

    All the best,
    Veronica Milcheva
    the Telerik team
    Browse the vast support resources we have to jump start your development with RadControls for ASP.NET AJAX. See how to integrate our AJAX controls seamlessly in SharePoint 2007/2010 visiting our common SharePoint portal.
  6. Jess
    Jess avatar
    6 posts
    Member since:
    Aug 2008

    Posted 16 Dec 2010 Link to this post

    See jing link -http://screencast.com/t/xvSP7uGGYL  - watch the behavior as I drag after scrolling the appointment.

    Let me know if you have any questions.
  7. Veronica
    Admin
    Veronica avatar
    1213 posts

    Posted 22 Dec 2010 Link to this post

    Hello Jess,

    Thank you for the attached video. After further discussion with my colleagues - this is a known bug in the RadScheduler and we'll do our best to fix this for the next Service Pack.

    Please accept my apologies for the caused inconvenience.

    Regards,
    Veronica Milcheva
    the Telerik team
    Browse the vast support resources we have to jump start your development with RadControls for ASP.NET AJAX. See how to integrate our AJAX controls seamlessly in SharePoint 2007/2010 visiting our common SharePoint portal.
  8. Dan
    Dan avatar
    4 posts
    Member since:
    Oct 2008

    Posted 04 Apr 2011 Link to this post

    Good Morning,
    I have the same issue with Telerik 2011 Q1 and Firefox 4; it works with Q3 2010.
    Is there an hotfix for this ?

    Thanks
  9. Veronica
    Admin
    Veronica avatar
    1213 posts

    Posted 04 Apr 2011 Link to this post

    Hi Dan,

    Unfortunately we have't had time to work on this. However we'll think of fixing the issue soon.

    Regards,
    Veronica Milcheva
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  10. chmod755
    chmod755 avatar
    7 posts
    Member since:
    Nov 2006

    Posted 13 Oct 2011 Link to this post

    Is this issue fixed? This is causing a serious issue in one of our production applications that we've been working on. Any fixes or workarounds would be greatly appreciated. Our issue arises in both Firefox and Chrome, but works in IE.
  11. Peter
    Admin
    Peter avatar
    6637 posts

    Posted 17 Oct 2011 Link to this post

    Hello Chmod755,

    We have done some progress on this issue recently. Please, test the attached hotfix and give us your feedback.

    Greetings,
    Peter
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now
  12. chmod755
    chmod755 avatar
    7 posts
    Member since:
    Nov 2006

    Posted 18 Oct 2011 Link to this post

    In our testing of the latest internal build from today (2011_2_1018) it looks like this issue is working in our case. What is your opinion on releasing this type of fix into production? We see the drag and drop issue as a big one for our users, and I know that your internal builds are not recommended for production use, but I could see justifying an exception in this case. Thoughts?

    Also, can you say whether these fixes (for the drag and drop problem) will be included in the next production release of the Telerik controls?
  13. Peter
    Admin
    Peter avatar
    6637 posts

    Posted 19 Oct 2011 Link to this post

    Hi Chmod755,

    Yes, we will include the fix in the next official release.

    Kind regards,
    Peter
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now
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