Hi,
We are hosting several web sites on DNN6 and DNN7 on the same server. Recently, clients on DNN6 reported that when they insert media with RadEditor via Image Manager / Document Manager, they received an error message from the pop up dialog instead of the media panel. The error is "HandlerCheckOK". The quick fix is recycle application pool but we would like to fix that permanently in a professional way. Here are the steps that triggers the error.
1. Edit DNN HTML module content
2. Click on the insert media button (Paper clip button)
3. Select Image Manager
4. Close the Image Manager Panel
5. Edit another HTML module or the same HTML module
6. Click on the insert media button
7. Error occur and display "HandlerCheckOK"
Please kindly suggest me a way to fix that or debug the editor.
Regards,
Kenneth
We are hosting several web sites on DNN6 and DNN7 on the same server. Recently, clients on DNN6 reported that when they insert media with RadEditor via Image Manager / Document Manager, they received an error message from the pop up dialog instead of the media panel. The error is "HandlerCheckOK". The quick fix is recycle application pool but we would like to fix that permanently in a professional way. Here are the steps that triggers the error.
1. Edit DNN HTML module content
2. Click on the insert media button (Paper clip button)
3. Select Image Manager
4. Close the Image Manager Panel
5. Edit another HTML module or the same HTML module
6. Click on the insert media button
7. Error occur and display "HandlerCheckOK"
Please kindly suggest me a way to fix that or debug the editor.
Regards,
Kenneth
1 Answer, 1 is accepted
0
Hello,
Please note that version 5.0 or later of DNN uses the Professional provider of RadEditor, which is implementation of the DotNetNuke developers and it is not supported by Telerik. That is why my suggestion is to post your question in the DNN forums or contact the support of DNN for help.
Kind regards,
Stanimir
the Telerik team
Please note that version 5.0 or later of DNN uses the Professional provider of RadEditor, which is implementation of the DotNetNuke developers and it is not supported by Telerik. That is why my suggestion is to post your question in the DNN forums or contact the support of DNN for help.
Kind regards,
Stanimir
the Telerik team
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