DotNetNuke 6 RadEditor insert media fail

2 posts, 0 answers
  1. Ken
    Ken avatar
    1 posts
    Member since:
    Jan 2013

    Posted 15 May 2013 Link to this post

    Hi,

    We are hosting several web sites on DNN6 and DNN7 on the same server. Recently, clients on DNN6 reported that when they insert media with RadEditor via Image Manager / Document Manager, they received an error message from the pop up dialog instead of the media panel. The error is "HandlerCheckOK". The quick fix is recycle application pool but we would like to fix that permanently in a professional way. Here are the steps that triggers the error.

    1. Edit DNN HTML module content 
    2. Click on the insert media button (Paper clip button)
    3. Select Image Manager
    4. Close the Image Manager Panel
    5. Edit another HTML module or the same HTML module
    6. Click on the insert media button
    7. Error occur and display "HandlerCheckOK"

    Please kindly suggest me a way to fix that or debug the editor.

    Regards,
    Kenneth
  2. Stanimir
    Admin
    Stanimir avatar
    1654 posts

    Posted 17 May 2013 Link to this post

    Hello,

    Please note that version 5.0 or later of DNN uses the Professional provider of RadEditor, which is implementation of the DotNetNuke developers and it is not supported by Telerik. That is why my suggestion is to post your question in the DNN forums or contact the support of DNN for help.

    Kind regards,
    Stanimir
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
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