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Default Editor Is Still Displaying

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WebParts for SharePoint
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Marty
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Marty asked on 27 Nov 2007, 09:34 PM
After deploying and activating the RadEditor into my Sharepoint farm, I can't seem to get it to replace the default Rich Text Editor.  I've "recycled" the application and browser a few different ways: iisreset, start/stop website, recycle application pool, clear the object cache, deactivate/activate feature, shift-F5. 

I've activated this feature before in a dev box and it worked fine.  Now I'm testing it out in a staging box and am unable to succesfully proceed past activation of the feature on a site.

Any suggestions? THANKS!

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Georgi Tunev
Telerik team
answered on 28 Nov 2007, 02:44 PM
Hello Marty,

Did you reset the web server before or after you deactivated/activated the editor features? You should do the IIS reset after you activate the features.

First, go to the form where the editor should be visible. From that page, go to site settings and then site features and then check if the features are active. It is important to be on the form page with the editor, since sometimes the form is in a different site.

Next, check if the following file is present on the server:
\Program Files\Common Files\Microsoft Shared\web server extensions\12\TEMPLATE\CONTROLTEMPLATES\RadEditorList.ascx

If the editor features are activated successfully, the file should be there. If it is not, then the feature was not activated successfully. Check if the account you used to activate the features has administrative privileges. You need to activate the features with an administrator account .

Finally, if you still cannot see the editor, then perhaps there is something wrong with the installation. In this case I suggest that you retract and re-deploy the RadEditor solution and check the steps above.




All the best,
Georgi Tunev
the Telerik team

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Marty
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answered on 07 Dec 2007, 08:39 PM
Georgi,
Thanks! This did it...oddly enough it happened again when I installed in PROD...it required a redeploy.

Marty
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Marty
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