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Could not be saved because source file could not be read

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FileExplorer
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Hiten
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Hiten asked on 10 Mar 2010, 02:27 PM
Hi Telerik,

We are using Telerik RAD File Explorer it works perfectly in IE but while using Firefox 3 it gives error message as

C:\Temp\75i1kq49.pdf.part could not be saved, because the source file could not be read.

Try again later, or contact the server administrator.

and it does not allows us to download content what we have uploaded.

See Screen shot for more information.

Please help me on urgent basis.

Thanks,
Hiten



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Lini
Telerik team
answered on 12 Mar 2010, 05:05 PM
Hello Hiten,

I noticed from the screenshot that the file you are trying to download is in the ~/App_Data/ folder of a web application. This is a reserved name and the web server will now allow you to download files from there. You should not store files in App_Data that will need to be accessed from the browser.

Regards,
Lini
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Hiten
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answered on 17 Mar 2010, 10:56 AM
Hi Lini,

Thanks for the response.

I have not tried yet on my production server. but is there any good reason why it is properly running in Internet Explorer. because this issue only appearing in Firefox not in IE.

Thanks,
Hiten
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Hiten
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answered on 19 Mar 2010, 05:18 AM
Hi Lini,

Thanks for the response.

I have not tried yet on my production server. but is there any good reason why it is properly running in Internet Explorer. because this issue only appearing in Firefox not in IE.

Thanks,
Hiten
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Lini
Telerik team
answered on 19 Mar 2010, 03:36 PM
Hi Hiten,

We are not sure why Internet Explorer does not display the error. Are you displaying the same folder in both browsers? I also noticed that for some reason the address bar in the file explorer has two slashes between the folders - App_Data//Documents//. Perhaps Internet Explorer manages to work with two slashes but Firefox cannot? If you are using a custom content provider, check how you are generating the path of DirectoryItem objects and ensure that there is only one path separator.

Kind regards,
Lini
the Telerik team

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