click is not happening in RadWindow in IE9

8 posts, 1 answers
  1. Vinay
    Vinay avatar
    14 posts
    Member since:
    Nov 2011

    Posted 13 Dec 2011 Link to this post

    Hello Telerik Team,

    Am using a Rad Window, with some divs as shown

    When i select any div at first time, it got focused and selected.But when select other , it is not getting focused and selected.



    This is working fine in IE7,8 but not working in IE9. Am using RadWindow.Net2.dll with a version 1.9.1.0 and asp.net 2.0

    But this works fine , when there are more than one tab opened in IE9 browser. Dont know whether this is related to IE or Rad issue.
    Please help me on this.

    Thanks for your time,
    Vinay
  2. Shinu
    Shinu avatar
    17764 posts
    Member since:
    Mar 2007

    Posted 14 Dec 2011 Link to this post

    Hello Vinay,

    I suppose this issue is because you are using older version of the control, you need to upgrade at least to Q1 2011. Q1 2011 is fully compatible with IE9. Check the following KB article which explains more about this.
    Updating RadControls for ASP.NET AJAX to another version or license

    -Shinu.
  3. Vinay
    Vinay avatar
    14 posts
    Member since:
    Nov 2011

    Posted 14 Dec 2011 Link to this post

    Hello Shinu,

    Thanks for your Reply. Is there any work around for this as i may not upgrade to newer version now.
  4. Marin Bratanov
    Admin
    Marin Bratanov avatar
    5243 posts

    Posted 15 Dec 2011 Link to this post

    Hello Vinay,

    Shinu is correct that such old versions cannot support browsers that have been released several years after the controls have been made. I am sorry to say that there is no easy way to fix this compatibility, especially since we have no longer been developing and supporting the version you are using (the so-called "Classic" suite) for quite some time. More information on that is available here.

    What I can suggest is that you induce the IE8 mode under IE9 by adding a meta tag as explained by Microsoft here.


    Best wishes,
    Marin
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now
  5. Vinay
    Vinay avatar
    14 posts
    Member since:
    Nov 2011

    Posted 21 Dec 2011 Link to this post

    Hi Marin,

    Thanks for your quick reply.
    Can i use IE7 meta tag for a work around instead of IE8 , as our application supports only IE7 mode.

    Thanks,
    Vinay
  6. Marin Bratanov
    Admin
    Marin Bratanov avatar
    5243 posts

    Posted 21 Dec 2011 Link to this post

    Hi Vinay,


    Since your application has been designed for IE7 you should have included this tag from the start to avoid IE8 and IE9. This means that, yes, you can set the compatibility mode to IE7 as well.

    Greetings,
    Marin
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now
  7. Vinay
    Vinay avatar
    14 posts
    Member since:
    Nov 2011

    Posted 21 Dec 2011 Link to this post

    Hi Marin,

    The IE7 meta tag was already included from the start.Sorry to miss that.

    But this still didnt solved my problem.

    Is there any other thing that i have to do ?

    Thanks,
    Vinay
  8. Answer
    Dobromir
    Admin
    Dobromir avatar
    1633 posts

    Posted 26 Dec 2011 Link to this post

    Hi Vinay,

    Could you please open formal support ticket and send us a sample page reproducing the problem so we can examine and debug it locally?

    On a side note, is the described functionality working outside of RadWindow, on a simple HTML page without any controls?

    Kind regards,
    Dobromir
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now
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