This is a migrated thread and some comments may be shown as answers.

Blank Item Shows up on First Drop Down

11 Answers 100 Views
ComboBox
This is a migrated thread and some comments may be shown as answers.
Levi
Top achievements
Rank 1
Levi asked on 24 Jun 2010, 03:24 PM
The first time I drop down the RadComboBox there is a blank line at the bottom (empty item). In other words the length of the drop down is off. Then the second time I drop it down it is correct and there is no blank item at bottom.

<body>
    <form id="form1" runat="server">
    <asp:ScriptManager ID="ScriptManager1" runat="server">
    </asp:ScriptManager>
    <div>
        <telerik:RadComboBox ID="cmbQueryBy" runat="server" Width="98px">
            <Items>
                <telerik:RadComboBoxItem runat="server" Text="Today" Value="1" />
                <telerik:RadComboBoxItem runat="server" Text="Tomorrow" Value="2" />
                <telerik:RadComboBoxItem runat="server" Text="Next 7 Days" Value="3" />
                <telerik:RadComboBoxItem runat="server" Text="Specific Date" Value="4" />
            </Items>
        </telerik:RadComboBox>
    </div>
    </form>
</body>
</html>

11 Answers, 1 is accepted

Sort by
0
Kalina
Telerik team
answered on 24 Jun 2010, 05:11 PM
Hi Levi,

This issue sounds familiar. I suppose that we have already provided a fix for it - could you please try downloading our latest beta version?

If the issue persists - it will be highly appreciated if you provide a sample working code that replicates it.
Thank you in advance.

All the best,
Kalina
the Telerik team
Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
0
Levi
Top achievements
Rank 1
answered on 24 Jun 2010, 05:18 PM
0
Kalina
Telerik team
answered on 25 Jun 2010, 11:58 AM
Hello Levi,

I logged at our site and downloaded a trial version of Q2 2010 Beta successfully – please take a look at the screenshot attached.

Could you please try logging and downloading our latest beta again?
Feel free to contact us if you need additional assistance.

Greetings,
Kalina
the Telerik team
Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
0
Levi
Top achievements
Rank 1
answered on 29 Jun 2010, 04:36 PM
The beta appears to still have the same problem. The sample code is in my original post.
0
Levi
Top achievements
Rank 1
answered on 30 Jun 2010, 02:32 PM
Is there atleast some workaround for this? It makes my application look buggy. With a longer drop down list I even get two blank items. It is very obvious to the user when expanding the combo that something isn't correct. I hope you guys fix this soon.
0
Kalina
Telerik team
answered on 30 Jun 2010, 02:48 PM
Hi Levi,

What are the steps that you perform to download our latest trial version?

Could you please follow the steps described at attached screenshots in order to download our latest Telerik.Web.UI. 2010.2.623 Trial version?

All the best,
Kalina
the Telerik team
Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
0
Levi
Top achievements
Rank 1
answered on 30 Jun 2010, 04:03 PM
Yes, I followed that procedure. I also verified that the correct version was in my BIN folder. This version has the same problem. I spec is IE8 on Windows 7 (64-bit). I do not get the issue on Google Chrome. 
0
Michael Pullella
Top achievements
Rank 1
answered on 30 Jun 2010, 06:56 PM
Similar issue, with a little bit of a difference:

The first item in the list is blank. Wanted to look at the latest beta version to see if that fixed the problem.

When I tried to install the latest internal build, I moved the contents of the last version to a backup folder and copied the contents of the zip file to the Telerik directory.  When I run the application, I get the following error:
Package Load Failure
Package 'Telerik.Web.UI .... has failed to load properly (GUID={057D8865-D4BB-46E8-E24FD08F489}}.  Please contact package vendor for...

0
Kalina
Telerik team
answered on 01 Jul 2010, 09:53 AM
Hello  Levi Page,

I created a sample web site using your code with our latest Telerik.Web.UI. 2010.2.623 Trial version and tested the RadComboBox dropdown behaviour.

On my side the dropdown opens with correct dimensions and there are no blank items in it - please take a look at this demonstration video.

Please find the project attached and give it a try.
Maybe there is something else that is different at your side?




Hello Michael Pullella,

Could you please take a look at this installation troubleshooting help article?


All the best,
Kalina
the Telerik team
Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
0
Levi
Top achievements
Rank 1
answered on 01 Jul 2010, 02:20 PM
I get the same problem with your test project. Did you test it on IE8? 
0
Accepted
Simon
Telerik team
answered on 02 Jul 2010, 03:38 PM
Hi Levi,

We tested once again and finally managed to observe the issue.

Upon further investigation we discovered that is unrelated to the bug we recently fixed - this one has been there since three or four Qs or even more.

Since the bug seems to be related to the IE8 browser and the way it calculates width set in percentage we will need more time to come up with a workaround and then incorporate it in our code.

In the meantime, I suggest you increase the Width of the RadComboBox with 3 pixels as they seem to be just enough to not trigger the bug.

Please excuse us for the caused inconvenience.

Regards,
Simon
the Telerik team
Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
Tags
ComboBox
Asked by
Levi
Top achievements
Rank 1
Answers by
Kalina
Telerik team
Levi
Top achievements
Rank 1
Michael Pullella
Top achievements
Rank 1
Simon
Telerik team
Share this question
or