Arrows missing, but only on production server

3 posts, 0 answers
  1. Clive Hoggar
    Clive Hoggar avatar
    342 posts
    Member since:
    Nov 2008

    Posted 26 Sep 2011 Link to this post


    I have a strange problem, and I suspect the answer will be blindingly obvious when I know what it is.. but here goes:

    I have a panelbar with a customized version of the Black skin, following the the Telerik advice on this to produce a custom css.

    All is well on my development machine, including the arrows to indicate sub menu items are available. The functionality and colours are exactly as planned.

    After publishing to the remote site, all looks and works fine, except that the arrows do not appear, neither on mouse out nor mouse over. The only difference I can think of is that the local machine is IIS7.5 (win 7) while the remote server is IIS 6 (server 2008 R2).

    ASP.NET v 4.0 is installed locally and remote  but the website is set up to use 3.5

    Using Q3 2010 RAD controls.

    Can anyone suggest where to look for the problem?


  2. Nikolay Tsenkov
    Nikolay Tsenkov avatar
    734 posts

    Posted 29 Sep 2011 Link to this post

    Hello Clive,

    If the images are also custom (not these that are part of Telerik.Web.UI assembly), then it sounds like a permission issue to me. If the defaults are not displayed (and they should be), then there must be something different in the rendering or the stylesheets evaluating. Could you, please, send us a sample project containing your custom skin?

    Perhaps on the server somehow the image is made inaccessible for client requests. You can inspect this in the browser with Firebug (Firefox), Developer Tools (called the same in Chrome and IE browsers). In the network section you can search for the request made for the images and check the status.


    Nikolay Tsenkov
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now
  3. Clive Hoggar
    Clive Hoggar avatar
    342 posts
    Member since:
    Nov 2008

    Posted 30 Sep 2011 Link to this post

    Thanks for this.

    I am not using any custom images, but meanwhile in desparation I decided to start with a clean web.config file that was the bare bones 4 without any legacy stuff for earlier versions, and it works fine now!

    So I can't really say I know what the fundamental answer was ... but maybe this will help someone!


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