anna continues to wait for a reply. telerik does not respond to customers.

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anna
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anna asked on 22 Jan 2022, 01:23 AM | edited on 22 Jan 2022, 01:30 AM

telerik does not respond to customers.
telerik has a score of 0 for customer response.
why is telerik no customer service?
there is a function that the customer does not know when using telerik.
telerik is inconvenient to use.
Please answer the question anna posted on the telerik forum.
anna continues to wait for a reply.

 

 

 

====


RadGrid I want to automatically get the coordinates of Row and Column when the mouse cursor is placed on the Cell of RadGrid.

Attached File : ex.png

telerik:RadGrid (ASP.NET Web)

I want to get the header name of the column clicked by the user with the mouse.

<ClientSettings EnablePostBackOnRowClick="true">  
<Selecting AllowRowSelect="true" /> 
</ClientSettings>   
 protected void RadGrid1_SelectedIndexChanged(object sender, EventArgs e)
        {
            var dataItem = gv.SelectedItems[0] as GridDataItem;
            if (dataItem != null)
            {
                var name = dataItem["ColUniqueName"].Text;
            }
        }
The above source code is not what I want.
Because the user specified ColUniqueName .
I want to automatically get the coordinates of Row and Column&Column HeaderName when the mouse cursor is placed on the Cell of RadGrid.


It is Example Of FarPoint Spread.
 private void fpSpread1_CellClick(object sender, FarPoint.Win.Spread.CellClickEventArgs e)
 {
      string strTag = fpSpread1.Sheets[0].Columns[e.Column].DataField.ToString();              
}
In FarPoint Spread, There is automatically get the coordinates of Row and Column&Column Header Name when the mouse cursor is placed on the Cell of FarPoint Spread.

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Vessy
Telerik team
answered on 24 Jan 2022, 06:25 PM | edited on 24 Jan 2022, 06:25 PM

Hello anna,

The response time depends on the licensing plan that you have and its minimum is 24 working hours response time (for primary support tickets):

https://www.telerik.com/purchase/support-plans

In case your company has a purchased license you can be added as a licensed developer by following the instructions in the third point in our Purchasing & Licensing FAQs. As a licensed developer, you can open formal support tickets and take benefit from the advantages included in the purchased license(24-72h depending on the license type). 

Once your account is associated with an active subscription, you can post your questions in a new support ticket or repost them here and we will reply within the guaranteed 24h response time. On top of that, you will have access to the latest features and fixes within our products and you will have the ability to affect their roadmaps.

In addition, we would like to kindly ask you to post your questions only once and make sure that the chosen threads are matching the problem faced by you. You can find the answer to the question above in the thread below:

https://www.telerik.com/forums/radgrid-i-want-to-automatically-get-the-coordinates-of-row-and-column-when-the-mouse-cursor-is-placed-on-the-cell-of-radgrid 

 

Regards,
Vessy
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